Spa Manager

2 weeks ago

Melbourne, Victoria, Australia Marriott International, Inc Full time

Job Number

Job Category Spa

Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

THE RITZ-CARLTON, MELBOURNE
We are thrilled to announce the opening of The Ritz-Carlton, Melbourne.

Set to redefine luxury in the city, the hotel's extraordinary design, exceptional experiences and breathtaking views present a stunning new landmark to the Melbourne skyline.

Designed with materials inspired by the unique stories of the city, guests will enjoy luxury accommodation, signature dining experiences, holistic wellness spaces and an iconic infinity pool, as well as world-class meeting and event facilities and services.


The Ritz-Carlton Melbourne is looking for
Spa Manager to join the team on a
Full-Time basis

JOB SUMMARY


Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas.

Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years' experience in the spa, guest services, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

  • Ensures all employees have the proper supplies, equipment and uniforms.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  • Manages supplies and equipment inventories within budget.
  • Maintains cleanliness of spa and related areas and equipment.
  • Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
  • Strives to improve service performance.

Conducting Human Resources Activities

  • Solicits employee feedback, utilizing an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
  • Ensures employees understand expectations and parameters.
  • Brings issues to the attention of the department manager and Human Resources as necessary.
  • Observes service behaviors of employees and providing feedback to individuals.
  • Participates in employee progressive discipline procedures.
  • Participates in an ongoing employee recognition program.
  • Reviews comment cards and guest satisfaction results with employees.
  • Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Supervises ongoing training initiatives and conducting training when appropriate.
  • Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Assists the Spa Director in managing the daytoday operations of the spa as necessary.

Perks, Rewards, Motivations

  • The best hotel training opportunities produced independently by
    The Ritz-Carlton Melbourne and internationally recognized training programs by Marriott International.
  • Access to Marriott's awardwinning Live Fully Rewards Program
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
  • Discounts on food & beverage across all our hotels.
  • Recognition programs to keep you motivated.
  • Wellbeing & mindfulness programs to ensure you stay healthy.
  • Employee Assistance Program
  • Dry cleaning or work clothes
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
  • At more than 100 awardwinning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special

  • Spa Receptionist

    2 weeks ago

    Melbourne, Victoria, Australia Park Hyatt Melbourne Full time

    SummaryAbout Park Hyatt MelbourneFinding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.About the RoleAs the Receptionist for Client...

  • Administration Assistant Crown Spa

    2 weeks ago

    Melbourne, Victoria, Australia Crown Melbourne Full time

    Job Number: MEL14326)Administration Assistant | Crown SpaFull TimeLocated in the award winning Crown Towers, Crown Spa offers our guests a new level of luxury and pampering with tranquil surrounds, relaxing décor and the ultimate in private spa suites. With the finest product lines, a vast array of treatments and a superior focus on the client's journey,...

  • Administration Assistant Crown Spa

    2 weeks ago

    Melbourne, Victoria, Australia Crown Melbourne Full time

    Job Number: MEL14593)Administration Assistant | Crown SpaFull TimeLocated in the award winning Crown Towers, Crown Spa offers our guests a new level of luxury and pampering with tranquil surrounds, relaxing décor and the ultimate in private spa suites. With the finest product lines, a vast array of treatments and a superior focus on the client's journey,...

  • Spa Therapist

    6 days ago

    Melbourne, Victoria, Australia Marriott Full time

    Job Number Job Category SpaLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Spa Therapist, we...

  • Property Manager

    2 weeks ago

    Melbourne, Victoria, Australia Innovative Talent Recruitment Pty Ltd Full time

    PROPERTY MANAGER | MELBOURNE CBD | NO CAR REQUIREDOur client, a large development company who specialises in residential projects and property management and based in the buzzing heart of Melbourne.This agency are all about their people - When it comes to the bells and whistles They come with the whole package.- _Full support with all leasing and...

  • Full Time

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category SpaLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementTHE RITZ-CARLTON, MELBOURNEWe are thrilled to announce the opening of The Ritz-Carlton, Melbourne. Set to redefine luxury in the city, the hotel's extraordinary...

  • IT Network Manager

    2 weeks ago

    Melbourne, Victoria, Australia Education Full time

    Location: Melbourne | Northern MetropolitanJob type: Full time / From 24/04/2023Organisation: EducationSalary: Salary not specifiedOccupation: Education and TrainingReference:Selection Criteria:SC1: Demonstrated high level skills, knowledge and experience necessary to manage and maintain the school's extensive range of digital hardware devices including the...

  • ICT Program Manager

    2 weeks ago

    Melbourne, Victoria, Australia West Health Spa LLC. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Search suburb or city: West Melbourne, VIC, AU, 3003 Company: Australian Red Cross Lifeblood Manage and guide a team of professionals to deliver a range of technology projects across LifebloodPermanent full-time position with hybrid work environment - Melbourne...

  • GM, Policy, Advocacy

    2 weeks ago

    Melbourne, Victoria, Australia Revise Recruitment Full time

    GM, Policy, Advocacy & Government Relations - NFP, HealthJoin a progressive leadership teamProvide essential support and guidance to the Executive and 2 direct reportsCreate strategic alliances to benefit the speech pathology profession GM, Policy, Advocacy & Government RelationsSpeech Pathology AustraliaMelbourne CBD, 3000, Victoria $130-150k+SuperPermanent...

  • Aesthetics Capital Equipment Sales

    2 weeks ago

    Melbourne, Victoria, Australia Evans Petersen Healthcare Full time

    The CompanyAn innovative Skincare/Aesthetic company, supported by their US, publicly listed parent company. They offer revolutionary technology and consumables within the Skincare/Aesthetic market in Australia. Currently, there is an opportunity to join their growing team in a capital sales role. This is a highly sought-after product with unique technology...

  • Maintenance Manager

    2 weeks ago

    Melbourne, Victoria, Australia Grupo Mantra Full time

    Peppers Waymouth is a leading Adelaide 5 star CBD hotel, with a European feel. Featuring 202 stylishly appointed hotel rooms and two food and beverage outlets, heated indoor lap pool, spa, sauna and fitness centre, it has a sophisticated ambience that the staff works hard to maintain. The always-busy onsite conferencing facility caters for up to 150...

  • Oral Health Therapist

    2 weeks ago

    Melbourne, Victoria, Australia Dental Corporation Full time

    We know that having the time and freedom to give every patient the right level of care makes all the difference. So, our talented and supportive team at D-Spa 538 Collins Street exactly what happens. Oral Health Therapists have a vital role to play in our success. By taking on certain key dental procedures, you'll enable us to see more patients, more...

  • Assistant Manager

    2 weeks ago

    Melbourne, Victoria, Australia RACV Full time

    The RoleRACV City Club Join a pro active and motivated team environment Permanent full time role with a highly competitive salary package Great Things Start Here Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. RACV...

  • Guest Services Agent

    2 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    BENEFITS:- Competitive salary, full time role, flexible work hours and Free "YOU" Day - get a paid day off on your birthday:- Free car parking:- Access to exclusive benefit program #GetMORE at Lancemore Enjoy dozens of Benefits from Pet Leave to discounts both within the Lancemore Group, and through a variety of big retailers.Guest focused Customer...

  • Global Sales Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Hyatt Hotels Corporation Full time

    If you're looking for a career with Apple Leisure Group, please click here to view job postings. If you're looking for a career with our Inclusive Collection, please click here to view job postings. "When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle...

  • Internal Communications Manager

    2 weeks ago

    Melbourne, Victoria, Australia Bupa Full time

    The opportunity:The role of Internal Communications Manager is crucial for enhancing employees' awareness of, and connection with, Bupa's strategy in Asia Pacific. Your task is to craft and implement internal communications that inspire and engage our workforce, highlighting Bupa's growth and dedication to customer-centric healthcare.How can you...

  • General Manager Risk Management and Culture

    2 weeks ago

    Melbourne, Victoria, Australia Bupa Full time

    The opportunityThe General Manager of Risk Management and Culture is a senior role responsible for implementing and embedding Bupa's risk management frameworks and practices. They ensure effective risk management and compliance with Bupa's obligations. Reporting to the BHI Chief Risk Officer and operating as a 2IC, the role leads the Risk & Governance...

  • Workforce Manager

    2 weeks ago

    Melbourne, Victoria, Australia Bupa Full time

    About Bupa Asia PacificFrom aged care homes receptionists, dental surgeons, telehealth and admin, to our call centres, data professionals and tech gurus, we're all in it together - 22,000+ people who keep inspiring each other to explore new possibilities, wherever the challenges of the healthcare world take us.Where are we heading?We set a global ambition to...

  • Front Office Coordinator Melbourne, Vic

    2 weeks ago

    Melbourne, Victoria, Australia Bupa Dental Care Full time

    Posted 17/03/2023Job Number 11410Full/Part Full TimePosting End Date 07/04/2023If you're looking for a meaningful, local job that's changing people's health for the better - look no further. A career with us at D-Spa is more than just a job. It's an opportunity to make a real difference in the lives of our customers and community.With ongoing training and...

  • Web Content Strategy Manager

    2 weeks ago

    Melbourne, Victoria, Australia MYOB Full time

    Hi And thanks for stopping byWe're MYOB, and we've built the first Business Management Platform in Australia As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one...