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Customer Experience Analyst
3 months ago
At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer.
Uber provides a truly open culture that encourages all to voice their thoughts.About the Team
Community Operations is the heart and soul of our #Build With Heart approach at Uber.
It deals with Uber's matters between our customers, earners and partners at the enormous scale in which we operate.
It is essentially the workhorse that helps operationalise every new and existing product and idea that Uber creates - it truly is an organisation that touches every part of the Uber business
About the Role
The ANZ Customer Experience Team is responsible for delivering seamless experiences for our customers through policy creation, product launches, automations and critical initiatives.
This role is perfect for those data and analytics gurus out there who love using data to inspire change.In this role you will be digging into the data, surfacing insights and running experiments to "level up" the consumer experience.
You will also be presenting your findings and providing recommendations to senior stakeholders across the business.Your Impact in Role:
Diagnose opportunities for improvement - collaborate with stakeholders to diagnose root causes of poor customer experience and retention
Experiment and implement - work cross functionally to test and launch scalable customer improvement initiatives
Dig into the data - be comfortable querying to get the right level of data, and partner with other data gurus across the organisation to motivate change
Stakeholder engagement - be a great cross-functional partner, outlining recommendations and trade-offs for CX initiatives
The Experience You'll Bring:
Consulting or in-house strategy / data & analytics experience.
A true passion for data - advanced analytics skills and SQL are required
Project Management experience
Good communication and stakeholder management skills
Comfort with ambiguity and experience with hypothesis testing is a plus
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Offices continue to be central to collaboration and Uber's cultural identity.
Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office.
For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.
Please speak with your recruiter to better understand in-office expectations for this role.*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.
To request an accommodation, please reach out to
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