Senior Case Manager
2 weeks ago
Your Role The Senior Case Manager is responsible for the Management of a portfolio of claims under the WIRC Act where the primary focus is on proactive claims management service for all customers.
Due to growth, we currently have permanent full-time positions available with a flexible hybrid approach, working in our Melbourne CBD office and WFH.
The role will focus on the RTW and recovery of the injured worker in collaboration with their employer and treatment team.
This will require you to build strong working relationship with your aligned employer to achieve sustainable claims outcomes for their injured workers and business.
You will specialise in all part of the claims management process including initial liability determinations, return to work planning, claim closure, dispute resolution and more.
How you'll make an impact You will contribute to Gallagher Bassett across the following:Ensuring compliant management of current and ongoing claims within the provisions of the WIRC Act and the non-delegated claims management model Delivering excellent customer service to injured workers and collaborating with the treating doctor Identifying and assisting in achieving sustainable early Return to Work outcomes Ensuring the swift processing of accounts for independent service providers and injured workers Determining claims in accordance with delegated limits and legislation and managing claims on an ongoing basis to finalisation Participating in Claim Review Meetings and Case Conferencing and prepare up to date summary reports of claims for your client Conducting regular face to face case conferences with treating health providers, injured workers, clients and any other relevant stakeholders About you We're interested in hearing from people who possess: Workers Compensation claims management experience Knowledge and experience in managing a portfolio of claims under the WIRC Act Strong knowledge of the provisions of the WIRC Act Proven experience in building lasting relationships and having quality face to face conversations with clients/customers Sound knowledge and experience in the Microsoft Office Suite of products and other work-based systems The ability to work both in a team setting and autonomously If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you'll experience the following: Flexible work arrangements – including WFH Paid Parental Leave Opportunities for ongoing education and development Service recognition awards Employee assistance program for yourself and immediate family members Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities Exciting career – as our Company grows, so do the opportunities for our people A brief overview on GB Gallagher Bassett is Australia's largest Third-Party Administrator (TPA).
Our focus is refreshingly simple:
we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.
Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 2000 staff.
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance-
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