Case Manager

1 week ago

Melbourne, Victoria, Australia Toll Group Full time
Company Description


Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services.

We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.


Job Description:


Due to ongoing growth within the business, an exciting opportunity exists for a Case Manager to join our Toll Transitions team based in either
Melbourne, Brisbane or Adelaide.

As a Case Manager, you'll play a crucial role in supporting relocation iniatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia.

Our Case Managers strive to ensure that all ADF Members experience a superior relocation.

This is a permanent fulltime role, operating during standard business hours Monday - Friday.

This role offers job security, long term career growth and development opportunities, alongside hybrid work arrangements and a positive team environment where you'll feel encouraged to grow.


As the Case Manager, your responsibilities will include:

  • Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.
  • Expectation Management ensuring Members and their families understand service scope and the relocation life cycle.
  • Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with PACMAN and Client Key Performance Indicators.
  • Effective & continuous collaboration with Case Management Associates to ensure seamless management of relocation tasks ensuring timely outcomes for the ADF members.

Qualifications:

***To be successful in this role, you will need: - Case management experience in a similar role is highly advantageous

  • Experience in Global Mobility, Assignment Management, managed services, Insurance or Travel would be advantageous
  • The ability to interpret policy and legislation
  • Ability to become accredited to Toll Transitions inhouse case management training programme
  • Sound understanding of the Relocation Lifecycle
  • Excellent customer service skills
  • Understanding of computer programs (MS Office, Movemastro)
Additional Information

Be Connected


With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way.

There are countless opportunities to learn and make a real impact in shaping our industry's future. Grow with diverse challenges amongst a friendly and inclusive global culture.

Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it's what makes our possibilities endless.


To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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