Senior Case Manager
2 weeks ago
Your Role
- We are currently seeking an experienced Senior Case Manager to handle a portfolio of claims under the Safety, Rehabilitation, and Compensation Act (SRC Act).
This is a permanent full-time position with the option to work remotely.
- Reporting to the Team Manager, you will provide a customer-focused case management service to your assigned SRC clients.
- You will be responsible for actively managing all claims within your portfolio from notification to closure as part of a high-performing team.
Key Accountabilities
- Assist in determining liability according to the DCMA agreement or on claims per TPA.
- Consider Compliance, Medical Relationship, Employment Relationship, and Exclusionary Provisions when assessing liability.
- Communicate decisions to employers and employees.
- Prepare new claims upon registration, ensuring all relevant data is captured promptly.
- Actively listen, show empathy, and address worker and employer needs.
- Work towards sustainable early Return to Work (RTW) outcomes and positive injured worker survey results.
- Participate in goal development and strategies for injured workers' independence.
- Provide education to seriously injured workers, employers, and treatment providers on serious injury entitlements.
- Ensure accurate data recording in line with internal and Comcare/Pracsys guidelines.
We're looking for individuals with the following skills and attributes:
- Demonstrated ability to empathize with individuals in vulnerable situations.
- Experience in claims management and liability assessment.
- Interpretation and application of legislation.
- Knowledge of workplace injury impacts, health benefits, and available services.
- Proficiency in Microsoft Office Suite.
- Experience with Claims Management Workers Compensation systems.
- Experience managing claims under the SRC Act (desirable).
If you resonate with our values and exhibit the required capabilities, we can provide you with excellent career opportunities coupled with:
- Flexible work arrangements, including working from home.
- Paid Parental Leave.
- Ongoing education and development opportunities.
- Service recognition awards.
- Employee assistance programs.
- Great working environment focused on team support and growth.
- Exciting career growth opportunities.
GB Gallagher Bassett:
Our focus is managing insurance claims on behalf of various entities.
Gallagher Bassett (GB) has multiple offices across Australia and employs over 1000 staff members.
If you find this compelling, submit your application today. Click on 'Apply for this Job' to be considered. Please note that candidates must have the right to live and work in Australia.
Agency applicants are not eligible for this position. Gallagher Bassett is an Equal Opportunity Employer, and we encourage Indigenous Australian applications. We value diversity and strive to create an inclusive workplace. Reasonable accommodations will be provided for qualified applicants with known limitations. Compensation and benefits package available.
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