Senior Case Manager

2 weeks ago

Melbourne, Victoria, Australia Gallagher Bassett Full time

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

Your Role

The Senior Case Manager is responsible for the Management of a portfolio of claims under the WIRC Act where the primary focus is on proactive claims management service for all customers. Due to growth, we currently have permanent full-time positions available with a flexible hybrid approach, working in our Melbourne CBD office and WFH.

The role will focus on the RTW and recovery of the injured worker in collaboration with their employer and treatment team. This will require you to build strong working relationship with your aligned employer to achieve sustainable claims outcomes for their injured workers and business.

You will specialise in all part of the claims management process including initial liability determinations, return to work planning, claim closure, dispute resolution and more.

How you'll make an impact

You will contribute to Gallagher Bassett across the following:

  • Ensuring compliant management of current and ongoing claims within the provisions of the WIRC Act and the non-delegated claims management model
  • Delivering excellent customer service to injured workers and collaborating with the treating doctor
  • Identifying and assisting in achieving sustainable early Return to Work outcomes
  • Ensuring the swift processing of accounts for independent service providers and injured workers
  • Determining claims in accordance with delegated limits and legislation and managing claims on an ongoing basis to finalisation
  • Participating in Claim Review Meetings and Case Conferencing and prepare up to date summary reports of claims for your client
  • Conducting regular face to face case conferences with treating health providers, injured workers, clients and any other relevant stakeholders

About you

We're interested in hearing from people who possess:

  • Workers Compensation claims management experience
  • Knowledge and experience in managing a portfolio of claims under the WIRC Act
  • Strong knowledge of the provisions of the WIRC Act
  • Proven experience in building lasting relationships and having quality face to face conversations with clients/customers
  • Sound knowledge and experience in the Microsoft Office Suite of products and other work-based systems
  • The ability to work both in a team setting and autonomously

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you'll experience the following:

  • Flexible work arrangements – including WFH
  • Paid Parental Leave
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
  • Exciting career – as our Company grows, so do the opportunities for our people

A brief overview on GB

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 2000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

To apply

Be engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today Click on Apply for this Job.

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

Compensation and benefits

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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