Senior Case Manager

2 weeks ago

Melbourne, Victoria, Australia Gallagher Bassett Full time

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

Your Role

We are currently seeking an experienced Senior Case Manager to manage a portfolio of claims under the Safety, Rehabilitation and Compensation Act (SRC Act.). This is a permanent full-time position with remote working available.

Reporting to the Team Manager you will be responsible for providing a customer focused, case management service to your assigned SRC clients. You will have responsibility for the pro-active management of all claims within your portfolio from notification to closure and be part of a high performing team.

How you'll make an impact

Key Accountabilities

  • Assist the Delegate to determine liability accordingly (applicable to DCMA agreement) or determine liability on claims as per TPA
  • Consider Compliance, Medical Relationship, Employment Relationship and Exclusionary Provisions when reviewing liability
  • Communicate all decisions to employer and employee
  • Prepare new claims at time of registration and ensure all relevant data and information is captured within the appropriate systems in a time manner
  • Actively listen, show empathy and recognise the needs of the worker and employer
  • Identify and assist in achieving sustainable early RTW outcomes and positive injured worker survey results
  • Participate in all aspects of goal development and strategies to maintain and/or gain independence with injured workers, working collaboratively with treating health practitioners and allied health providers
  • Provide introduction and education to seriously injured workers, employers if applicable and treatment providers to explain serious injury entitlements, goals and focus on independence
  • Ensure data and documentation is accurately recorded in accordance with internal and Comcare/Pracsys practice guidelines and protocols

About you

We're interested in hearing from people with the following skills and attributes:

  • Demonstrated ability to interact empathetically with people in vulnerable situations
  • Demonstrated claims management experience, with the ability to determine liability
  • An ability to interpret and apply legislation
  • Demonstrated knowledge and understanding of the rights and responsibilities of people who are impacted by a workplace injury, work health benefits and services available to workers and employers
  • Knowledge of general business and administrative practices
  • Sound level of experience in all Microsoft Office Suite
  • Knowledge of generic Claims Management Workers Compensation systems (desirable)
  • Experience in managing a claims portfolio under the SRC Act (desirable)

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you'll experience the following:

  • Flexible work arrangements – including WFH
  • Paid Parental Leave
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
  • Exciting career – as our Company grows, so do the opportunities for our people

A brief overview on GB

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

Compensation and benefits

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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