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Complaints Resolution Officer
3 months ago
Job no: 835677
Work type:
Full time
Location:
Adelaide CBD
Categories:
Administration and Clerical, Community Services
-
Department for Health and Wellbeing
Health and Community Services Complaints Commissioner (HCSCC):
Salary: $95,588 to $101,10
- ASO6
- Full Time / Ongoing appointment
The Complaints Resolution Officer will be responsible for providing an impartial, effective complaints resolution service to consumer, carers and service providers.
They will be required to build the capacity of consumers, carers and service providers to resolve complaints directly, as well as actively managing a caseload of complaint conciliations and investigations.
The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.Criminal History Screening Requirement
- A National Police Certificate (NPC) for employment involving no contact with vulnerable groups is required for this position (general employment)
Immunisation Risk for this position is Category C (mínimal patient contact)
SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.
Special Conditions
- Some work outside of normal office hours will be required including actively participating in HCSCC promotional activities.
Enquiries
Katherine Kenny
Executive Support Officer
Phone:
Application Closing Date
Friday, 07 July 2023:
- 11.55PM
Attachments
- Australian applicant guidelines
- International applicant guidelines
Advertised: 23 Jun 2023 Cen. Australia Standard Time
Applications close: 07 Jul 2023 Cen. Australia Standard Time
