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Claims Resolution Specialist
2 months ago
We are seeking a skilled Resolution Officer to join our Claims team at Allianz Popular SL. As a key member of our team, you will play a crucial role in supporting our Case Managers and working closely with Technical Specialists to assess claims and settle disputes.
Key Responsibilities- Collaborate with Case Managers to identify settlement opportunities and provide support in progressing claims towards finalisation.
- Making settlement offers and attending conferences with counsel, expert witnesses, and lawyers to resolve claims.
- Work with our panel solicitors and Technical Specialists to discuss claims and build effective working relationships with key stakeholders.
- Support processes that deliver customer-centric outcomes and contribute to a performance-driven environment.
- Extensive knowledge of CTP claims and a proven track record in a performance-driven environment.
- Advanced negotiation and conflict resolution skills, with a sound understanding of relevant legislation.
- Excellent customer service and communication skills, with the ability to work effectively in a team.
- Time management skills and a proactive approach, with a commitment to delivering high-quality results.
We are a leading insurance and asset management brand, proud to be part of a diverse and inclusive workforce. We care about our customers and our people, and we're committed to creating a workplace where everyone feels valued and supported.
