Resolution Officer

1 day ago


Adelaide, South Australia Allianz Popular SL. Full time

Claims Resolution Role at Allianz Popular SL

We are seeking a skilled Resolution Officer to join our Claims team at Allianz Popular SL. As a Resolution Officer, you will play a critical role in supporting our team of Case Managers and working closely with our Technical Specialists to assess claims and settle disputes.

Key Responsibilities:

  • Collaborate with Case Managers to identify settlement opportunities and provide support in progressing claims towards finalization.
  • Make settlement offers, attend conferences, and negotiate with claimants and their representatives to resolve claims efficiently.
  • Work with our panel solicitors and Technical Specialists to discuss complex claims and develop effective resolution strategies.
  • Build strong relationships with key stakeholders, including claimants, lawyers, and other external parties.
  • Contribute to processes that deliver customer-centric outcomes and drive business growth.

About the Ideal Candidate:

  • Extensive knowledge of CTP claims and relevant legislation.
  • Proven track record of success in a performance-driven environment.
  • Strong analytical skills, attention to detail, and ability to work in a fast-paced environment.
  • Advanced negotiation and conflict resolution skills, with a focus on customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
  • Ability to work independently and as part of a team, with a proactive approach to problem-solving.

We value diversity and inclusion at Allianz Popular SL and are committed to creating a workplace where everyone feels welcome and empowered to contribute their best work.


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