Resolution Officer
1 day ago
Claims Resolution Role at Allianz Popular SL
We are seeking a skilled Resolution Officer to join our Claims team at Allianz Popular SL. As a Resolution Officer, you will play a critical role in supporting our team of Case Managers and working closely with our Technical Specialists to assess claims and settle disputes.
Key Responsibilities:
- Collaborate with Case Managers to identify settlement opportunities and provide support in progressing claims towards finalization.
- Make settlement offers, attend conferences, and negotiate with claimants and their representatives to resolve claims efficiently.
- Work with our panel solicitors and Technical Specialists to discuss complex claims and develop effective resolution strategies.
- Build strong relationships with key stakeholders, including claimants, lawyers, and other external parties.
- Contribute to processes that deliver customer-centric outcomes and drive business growth.
About the Ideal Candidate:
- Extensive knowledge of CTP claims and relevant legislation.
- Proven track record of success in a performance-driven environment.
- Strong analytical skills, attention to detail, and ability to work in a fast-paced environment.
- Advanced negotiation and conflict resolution skills, with a focus on customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
- Ability to work independently and as part of a team, with a proactive approach to problem-solving.
We value diversity and inclusion at Allianz Popular SL and are committed to creating a workplace where everyone feels welcome and empowered to contribute their best work.
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