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Resolution Officer

2 months ago

Adelaide, South Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

About the Role

We are seeking a highly skilled Resolution Officer to join our Claims team at Allianz Australia Services Pty Ltd. As a key member of our team, you will play a critical role in assessing claims and working with claimants and their legal representatives to settle claims.

Key Responsibilities

  • Work closely with Case Managers to identify settlement opportunities and provide support in progressing claims towards finalisation
  • Making settlement offers and attending conferences with counsel, expert witnesses, and lawyers
  • Collaborating with our panel solicitors and Technical Specialists to discuss claims referred to our panel
  • Building effective working relationships with key stakeholders
  • Supporting processes that deliver customer-centric outcomes

About You

  • Extensive knowledge of CTP claims and relevant legislation
  • Demonstrated results in a performance-driven environment
  • Advanced negotiation and conflict resolution skills
  • Excellent customer service and communication skills
  • Time management skills and a proactive approach

What We Offer

  • A dynamic and supportive team environment
  • Opportunities for career growth and development
  • Access to on-demand learning resources and programs
  • Competitive salaries and attractive benefits
  • A commitment to work-life balance and flexible working arrangements

About Allianz Australia Services Pty Ltd

We are a leading insurance and asset management company, proud to be part of the global Allianz Group. We are committed to fostering an inclusive and equitable workplace where everyone can thrive and contribute their unique perspectives to our collective success.