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Complaints Resolution Specialist

2 months ago

Adelaide, South Australia Workforce Australia For Individuals Full time

We are seeking highly skilled Complaints Officers to join our team at Workforce Australia For Individuals. As a Complaints Officer, you will play a critical role in managing and resolving complaints in a timely, empathetic, and efficient manner.

About the Role:

  • Manage and resolve complaints from clients and stakeholders
  • Develop and implement effective complaint resolution strategies
  • Provide exceptional customer service and experience
  • Work collaboratively with internal teams to resolve complex complaints
  • Contribute to the development and implementation of complaint management processes

What You'll Need:

  • High level of stakeholder management and conflict resolution skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Experience in complaint management or a related field

What We Offer:

  • A competitive hourly rate of $43-$55
  • Superannuation
  • A long-term contract with a busy Federal Government Agency
  • A dynamic and supportive work environment