Senior Manager, Marketing Performance

1 week ago

Sydney, New South Wales, Australia Qantas Airways Full time

Senior Manager, Marketing Performance page is loaded Senior Manager, Marketing Performance Apply locations Sydney time type Full time posted on Posted Yesterday job requisition id R98036 At Qantas Loyalty, our teams come together to create new and unique customer experiences Challenge yourself and take the next step in your Marketing career14 month fixed-term contract position based at our Head Office in Mascot Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding.

With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members.

From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards.

With a rich heritage and a forward-thinking approach, we continue to redefine loyalty in the aviation industry, setting the standard for excellence and innovation.

The Senior Manager, Marketing Performance is a senior role within the Data Performance & Value Optimisation team, and more broadly the Data & Analytics tribe within Qantas Loyalty.

The Senior manager owns the strategy and governance of Qantas Loyalty's Marketing measurement and experimentation, in addition to being responsible for leading the optimisation of commercial and customer impacts of all marketing activity.

While the team reporting to this role will have the capability to design, analyse and drive measurement and the experiments, they require the collaboration of marketing, product and commercial teams to build for these sophisticated requirements.

With the continued evolution of the digital experience for members (e.g new channels and experiences), this role needs to continuously adapt its strategy to ensure the outcomes can be measured and optimised without impact to our member experience.

In addition to these capabilities, this is a leadership role with 6 direct reports and a broader team.
These reports are experts in data analytics and in completing and presenting complex insights.

A high level of executive communication and engagement is required to translate complex measurements, results and optimisations into consumable, actionable outputs for these audiences.

This is considered a senior role within the Data Performance & Value Optimisation team and will be called upon by the Head of Data Commercialisation & Value Optimisation to play a leadership role in delivering the required outcomes in support of the Qantas Loyalty strategy.

What you'll bring to the role: 10 years +Significant demonstrated experience in a similar, large/listed, complex data led organisation developing innovative data strategies that lead to growth in revenues (direct and indirect) with appropriate governance, in a complex consumer focussed organisation.

Expert in best practices for marketing measurement and experimentation High degree of knowledge in statistical frameworks Involvement in strategy development and implementation, to redesign business practices to deliver breakthrough results Strong commercial acumen with previous experience in turning raw data into actionable, value-adding insights and recommendations, with a proven track record of success Excellent stakeholder relations and influencing capabilities with experience presenting to and influencing through to CEO and senior executive levels Contributes to strategy beyond own area and to the development of segment strategy Acts as a functional business partner; contributes to broad business perspective Builds partnerships; strong stakeholder management Excellent people management and team development skills Strong capability of managing and prioritising multiple competing tasks for different stakeholders Customer driven leader with the ability to drive change, challenge the status quo and passion to succeed Belief in the value of coaching your direct report and of investing in building an effective and attractive team culture Why Qantas? If you're successful in your application, you'll join a team where creativity and passion are encouraged.

Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas.

Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities.

While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

We love to travel:

Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.


We'll give you access to thousands of rewards:

Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.

You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.

We'll support your wellbeing:

Whether its learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close on the 10th of June Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives.

We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
If you have any support or access requirements, we encourage you to advise us at time of application.
Your personal information will be kept confidential in compliance with relevant privacy legislation.
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