Current jobs related to Operational ITSM Specialist - Canberra, ACT - Leidos
-
Operational ITSM Specialist
5 days ago
Canberra, ACT, Australia Leidos Full timeJob Title: Operational ITSM SpecialistLeidos is seeking an experienced Operational ITSM Specialist to join our team in Canberra. As a key member of our IT operations team, you will be responsible for driving activities to maintain the reliability of our environment and supporting a culture of operational excellence.Key Responsibilities:Drive activities to...
-
Operational ITSM Specialist
2 days ago
Canberra, ACT, Australia Leidos Full timeJob Title: Operational ITSM SpecialistLeidos is seeking an experienced Operational ITSM Specialist to join our team in Canberra. As a key member of our IT operations team, you will be responsible for driving activities to maintain the reliability of our environment and supporting a culture of operational excellence.Key Responsibilities:Drive activities to...
-
Operational ITSM Specialist
2 weeks ago
Canberra, ACT, Australia Leidos Full timeJob Title: Operational ITSM SpecialistLeidos is seeking an experienced Operational ITSM Specialist to join our team in Canberra. As a key member of our IT operations team, you will be responsible for driving activities to maintain the reliability of our environment and supporting a culture of operational excellence.Key Responsibilities:Perform the role of...
-
ITSM Transformation Specialist
2 weeks ago
Canberra, ACT, Australia Ignite Recruitment Full timeAbout the OpportunityWe are seeking an experienced ITSM Transformation Specialist to join our team at Ignite Recruitment. As an ITSM Transformation Specialist, you will play a key role in driving the transition from ITIL v3 to the cutting-edge ITIL 4 framework, while introducing an innovative Service Integration and Management (SIAM) model across a diverse,...
-
SIAM/ITSM Specialist
3 days ago
Canberra, ACT, Australia HiTech Group Full timeJob Title: SIAM/ITSM Specialist - ITIL, ServiceNowWe are seeking an experienced SIAM/ITSM Specialist to join our team at HiTech Group. The successful candidate will play a pivotal role in facilitating the uplift to ITIL 4 practice model.Job Summary:The SIAM/ITSM Specialist will be responsible for working closely with the SIAM Project team to ensure all...
-
Senior Technical ITSM Specialist
1 week ago
Canberra, ACT, Australia OpenText Full timeTechnical ITSM Consultant OpportunityWe are seeking a seasoned Technical ITSM specialist to collaborate with our team of consultants on various Federal Government implementation projects in Canberra.As a trusted advisor, you will provide technical support and leadership in creating and delivering technology solutions tailored to meet the needs of our Federal...
-
SIAM/ITSM Specialist
5 days ago
Canberra, ACT, Australia HiTech Group Full timeJob Opportunity: SIAM/ITSM SpecialistWe are seeking an experienced SIAM/ITSM Specialist to join our team at HiTech Group. The successful candidate will play a pivotal role in facilitating the uplift to ITIL 4 practice model within a leading Federal Government department.Key Responsibilities:Collaborate with the SIAM Project team to ensure all project...
-
SIAM/ITSM Specialist
7 days ago
Canberra, ACT, Australia HiTech Group Full timeJob Opportunity: SIAM/ITSM SpecialistWe are seeking an experienced SIAM/ITSM Specialist to join our team at HiTech Group. The successful candidate will play a pivotal role in facilitating the uplift to ITIL 4 practice model within a leading Federal Government department.Key Responsibilities:Collaborate with the SIAM Project team to ensure all project...
-
SIAM/ITSM Specialist
1 week ago
Canberra, ACT, Australia HiTech Group Full timeJob Opportunity: SIAM/ITSM SpecialistWe are seeking an experienced SIAM/ITSM Specialist to join our team at HiTech Group. The successful candidate will play a pivotal role in facilitating the uplift to ITIL 4 practice model within a leading Federal Government department.Key Responsibilities:Work closely with the SIAM Project team to ensure all project...
-
Senior Technical ITSM Specialist
2 days ago
Canberra, ACT, Australia OpenText Full timeSenior Technical ITSM ConsultantWe are seeking a seasoned Senior Technical ITSM Consultant to join our team of experts in Canberra. As a trusted advisor, you will provide technical support and leadership in the creation and delivery of technology solutions for our Federal Government clients.Key Responsibilities:Provide technical expertise in ITSM tools and...
-
Senior Technical ITSM Specialist
5 days ago
Canberra, ACT, Australia OpenText Full timeSenior Technical ITSM ConsultantWe are seeking a seasoned Senior Technical ITSM Consultant to collaborate with our team of experts in delivering cutting-edge technology solutions to our Federal Government clients in Canberra.As a trusted advisor, you will leverage your extensive experience in managing Enterprise ITSM tools across Windows and Linux...
-
Senior Technical ITSM Specialist
12 hours ago
Canberra, ACT, Australia OpenText Full timeSenior Technical ITSM ConsultantWe are seeking a seasoned Senior Technical ITSM Consultant to join our team of experts in Canberra. As a trusted advisor, you will provide technical support and leadership in the creation and delivery of technology solutions for our Federal Government clients.Key Responsibilities:Provide technical expertise in ITSM tools and...
-
Senior Technical ITSM Solutions Expert
1 week ago
Canberra, ACT, Australia OpenText Full timeTechnical ITSM Consultant OpportunityWe are seeking a seasoned Technical ITSM specialist to collaborate with our team of consultants on various Federal Government implementation projects in Canberra.As a trusted advisor, you will provide technical support and leadership in creating and delivering technology solutions tailored to meet the needs of our Federal...
-
Operational IT Service Management Specialist
6 days ago
Canberra, ACT, Australia Leidos Full timeJob Title: Operational ITSM SpecialistLeidos is a leading technology, engineering, and science solutions and services company. We are seeking an experienced Operational ITSM Specialist to join our team in Canberra.About the RoleThis is a key position that will drive activities to maintain the reliability of our environment and support a culture of...
-
Operational IT Service Management Specialist
3 days ago
Canberra, ACT, Australia Leidos Full timeJob Title: Operational ITSM SpecialistLeidos is a leading technology, engineering, and science solutions and services company. We are seeking an experienced Operational ITSM Specialist to join our team in Canberra.About the RoleThis is a key position that will drive activities to maintain the reliability of our environment and support a culture of...
-
Operational IT Service Management Specialist
1 week ago
Canberra, ACT, Australia Leidos Full time{"title": "Operational ITSM Specialist", "description": "Job SummaryLeidos is seeking an experienced Operational ITSM Specialist to drive activities that maintain the reliability of our environment and support a culture of operational excellence. As a key member of our team, you will perform the role of Major Incident Manager on an on-call basis, delivering...
-
ITSM Transformation Delivery Manager
6 days ago
Canberra, ACT, Australia Ignite Recruitment Full timeITSM Transformation Delivery ManagerIgnite Recruitment is seeking an experienced ITSM Transformation Delivery Manager to lead a range of initiatives to improve and transform the way ITSM services are managed and delivered to a Federal Government Department.The successful candidate will work closely with vendor partners and key stakeholder groups to improve...
-
Operational IT Service Delivery Specialist
1 week ago
Canberra, ACT, Australia Tasmania Full timeJob Title: Operational ITSM SpecialistAt Tasmania, we're seeking an experienced Operational ITSM Specialist to drive activities that maintain the reliability of our environment and support a culture of operational excellence. As a key member of our team, you will perform the role of Major Incident Manager on an on-call basis, ensuring timely detection,...
-
ITSM Transformation Delivery Manager
2 weeks ago
Canberra, ACT, Australia Ignite Recruitment Full timeAbout the RoleWe are seeking an experienced ITSM Transformation Delivery Manager to lead a range of initiatives to improve and transform the way IT services are managed and delivered to a Federal Government Department.As a key member of our team, you will work closely with vendor partners and key stakeholder groups to improve operational performance, and...
-
Operational IT Service Management Specialist
4 days ago
Canberra, ACT, Australia Tasmania Full timeJob Title: Operational ITSM SpecialistAt Tasmania, we are seeking an experienced Operational ITSM Specialist to join our team. As a key member of our IT operations team, you will play a critical role in maintaining the reliability of our environment and driving a culture of operational excellence.Key Responsibilities:Drive activities to maintain the...
Operational ITSM Specialist
3 months ago
As the Operational ITSM Specialist, you will drive activities to maintain the reliability of the environment and support a culture of operational excellence, whilst performing the role of Major Incident Manager in on an on-call basis. You will deliver in a performance-oriented culture driven by positive team dynamics and create measurable value for our customers by delivering high quality services. The role will focus on supporting the resolution of high priority incidents, proactive incident prevention, emergency change coordination, event management, environment monitoring and problem management through;
- Strong collaboration in a multi-vendor complex environment.
- Timely detection, investigation, remediation, and reporting of priority technology incidents.
- Taking measures to be resilient against technology incidents and minimise repeats through effective problem management methods and controls.
- Support our change management process and maintain an appropriate risk culture, while facilitating fast and reliable technology change by thinking about the customer.
You will work closely with key stakeholders across the organisation to achieve our objective of re-imagining service delivery and providing laser-like focus on all three fronts; resilience, reliability, and innovation. You will seamlessly balance the reliability and resilience of our services whilst supporting emerging technology trends and transformational initiatives with a focus on digital and data.
This position will suit those with an operations management or senior technical background who are looking to make the change into a leadership / operational role.
Key strengths:
- Strong people leadership and proven ability to foster strong collaboration and sense of belonging within a geographically distributed team
- A career in modern technology operations, major incident management, and service reliability
- Experience in regulatory and executive reporting, and familiarity in unlocking insights through unified analytics and AI, enabling better data-driven decisions
- Experience in reducing the impact of priority incidents and providing efficient resolutions
- Experience identifying control gaps and implementing governance controls
- Experience creating measurable value for customers through seamless digital experiences, faster delivery, and sustainable change
- Strong commercial mindset, pragmatic, motivated and passionate for modern practices such as Site Reliability Engineering (SRE), AIOps and discovering smarter ways of delivering automated services eliminating toil
- Solid experience in IT Service Management and Operations as a Senior Leader
- Working knowledge of on premise infrastructure technologies and ServiceNow
- 5+ Years ITSM experience including previous experience in Incident Management
- Broad practical experience across Change Enablement, Problem and Event Management
- Familiarity with ITIL processes and certification in ITIL V3 or V4 Foundation
- Strong knowledge of ServiceNow
- Experience of Cloud Infra & Networking technologies
- Exceptional stakeholder management skills, with the ability to effectively communicate and collaborate with both technical and non-technical team stakeholders at all levels
- Excellent conflict resolution skills.
- Strong analytical and problem-solving skills, with a keen eye for detail and a commitment to quality.
- Continual improvement mindset.
For these roles we will consider short term contracts 3-6 months with a view to extend or full time permanent appointments. The successful candidates will need a minimum NV1 security clearance, be happy working onsite in Canberra and with on call requirements, as required.
At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities and age groups.
