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Position Description:
Deceased Estates - Deceased Accounts Officer_102020

Your new role with Bendigo Bank is just a few clicks away.


As our
Deceased Accounts Officer you will report to our
Team Manager - Deceased Estates with key responsibilities relating to providing professional, timely and high-quality administrative support to deceased customer's families, solicitors, third parties and internal customers.

The position is primarily responsible for providing administrative support to Branch staff, internal departments and third parties to ensure that deceased accounts are processed through the banking system in accordance with legislative requirements as well as relevant policy and procedures.

This team has a long-term retention rate that reflects their strong culture and flexible working conditions. The role is a hybrid position that can be done predominantly from home.


Systems used include (but are not limited to): RFS-A and RFS-B, Doxgate (for queue management), workwear, Amazon+, LINKS & BENflow.

As our new
Deceased Accounts Officer you will bring the following skills:

  • Excellent communication and relationship building skills.
  • Proactive, innovative and prepared to go the extra mile to deliver exceptional customer service.
  • Demonstrated ability to work within tight timeframes with the ability to prioritise.
  • Able to work effectively in a team environment or autonomously.
  • High level of literacy skills.
  • Highly accurate approach with strong attention to detail.
  • General understanding of accounting practices as they relate to debits, credits and balancing.
  • Ability to prioritise, monitor and organise workflows

We offer flexible work options that put our people first including a hybrid model with a minimum of x2 days in a local Head Office p/week
This role is a full time, permanent role, based at any of our Head Office locations

About Bendigo Bank

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they're great to work with? They told us Great benefits, work life balance and flexibility

  • Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
  • We know the last few years have been rough, so we have partnered with
    Sonder as our EAP provider that is so much more than just oneonone counselling. At the touch of a button, you will have access to selfhelp 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

Still in two minds?

Recruiter Name:
Crystal Mcnabb - Senior Talent Acquisition Advisor