Deceased Accounts Officer

2 weeks ago

Bendigo, Australia Bendigo and Adelaide Bank Full time

Position Description: Deceased Estates - Deceased Accounts Officer_102020 (9).pdf

Your new role with Bendigo Bank is just a few clicks away.

As our Deceased Accounts Officer you will report to our Team Manager – Deceased Estates with key responsibilities relating to providing professional, timely and high-quality administrative support to deceased customer’s families, solicitors, third parties and internal customers. The position is primarily responsible for providing administrative support to Branch staff, internal departments and third parties to ensure that deceased accounts are processed through the banking system in accordance with legislative requirements as well as relevant policy and procedures. 

This team has a long-term retention rate that reflects their strong culture and flexible working conditions. The role is a hybrid position that can be done predominantly from home.

Systems used include (but are not limited to): RFS-A and RFS-B, Doxgate (for queue management), workwear, Amazon+, LINKS & BENflow.

As our new Deceased Accounts Officer you will bring the following skills:       

  • Excellent communication and relationship building skills.
  • Proactive, innovative and prepared to go the extra mile to deliver exceptional customer service.
  • Demonstrated ability to work within tight timeframes with the ability to prioritise.
  • Able to work effectively in a team environment or autonomously.
  • High level of literacy skills.
  • Highly accurate approach with strong attention to detail.
  • General understanding of accounting practices as they relate to debits, credits and balancing.
  • Ability to prioritise, monitor and organise workflows

We offer flexible work options that put our people first including a hybrid model with a minimum of x2 days in a local Head Office p/week

This role is a full time, permanent role, based at any of our Head Office locations

About Bendigo Bank

Find out more about us and our incredible history here: About us | Bendigo and Adelaide Bank (bendigoadelaide.com.au)

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance and flexibility

  • Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
  • We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

Still in two minds?  

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now

We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.

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