Raging Waters Sydney

2 weeks ago

Prospect, South Australia Palace Entertainment Full time

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.


Palace Entertainment owns and operates some of the largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.


Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Raging Waters Sydney is the place to make lifetime memories.

Offering water slides, attractions and one of the biggest wave pools - Sydney's biggest water park has something for everyone.


We are currently looking for a:
Raging Waters Sydney - Food & Beverage Team Leader

About the role:


Food & Beverage Team Leaders are responsible for coordinating a team to deliver exceptional customer service and to perform duties to the highest possible standard within our various Food & Beverage outlets.


Food & Beverage Team Leaders are accountable for the efficient and effective coordination of all day-to-day operational aspects of the Food & Beverage Team.


Roles & Responsibilities:


Being an ambassador for Raging Waters Sydney and enforcing all Policies and Standard Operating Procedures and those of Palace Entertainment and Parques Reunidos.- To effectively lead a team of Food & Beverage Team Members.- Working with the Food & Beverage Manager to achieve line schedule requirements.

Assist with rostering and managing staffing levels on the day of operation and general administration as required.- Where required directly assist in frontline operational requirements such as food preparation, kitchen operator, runner, and counter service.- Always ensuring exceptional guest service, with a focus on friendly service, minimising wait time and queue time.- Ensure designated food and beverage outlet is always supervised and that all policies and procedures are being followed.- Monitor and motivate team members to achieve a high standard of guest service.- Monitor food preparation and cooking duties ensuring menu items are prepared to recipe and quality standards.- Ensure food labelling standards are monitored and always maintained. Organise and manage a team to achieve goals and to promote a positive working environment.- Confirm staffing levels assigned to the outlet are correct.- Order for the next day of trade to be submitted to the Warehouse at the end of the shift.- Conduct training and assess the competency of team members to assist in team development.- Teach and train team members on various equipment and task.- Ensure PCI forms are completed by each Cashier daily and returned to Supervisor at the end of the shift.- Complete all relevant paperwork to maintain correct stock levels and record-keeping processes.- Assist in other areas associated as required.- Required to be Food & Beverage Team Member as required or directed.- Lead the team to achieve cleanliness within the food & beverage areas including sweeping, rubbish pick-up, clearing and cleaning tables, emptying rubbish bins, maintaining picnic areas, maintaining birthday & cabana areas, offices, work areas and restrooms.- To carry out all duties and responsibilities as assigned by the Food & Beverage Coordinator, Food & Beverage Manager, or member of the Management Team.


Workplace Health & Safety (WHS):

  • Follow and comply with Work Health Safety policies, procedures, and guidelines.
  • Correctly use all safety and personal protective equipment.
  • Act as a role model by demonstrating safe work behaviours.
  • Report WHS incidents, injuries and safety activities to your direct Manager and First Aid at the time it occurs.
  • Promote proactive hazard/ near miss reporting. Report any hazards or near-miss incidents to your direct Manager and the People & Culture Director.
  • Attend Work Group Meetings to discuss and promote safety.

Education:

Desirable:

  • Food Handling certification
  • Barista qualifications
  • RSA

Languages:
Fluent English

Skills:

  • Ability to plan, prioritise and organise work, both on an individual and team basis, within a set timetable and in a team environment of change and competing demands.
  • Knowledge of food safety requirement and standards.
  • Excellent communication skills and leadership skills.
  • Familiar with the principles of quality customer service.
  • Be able to handle multiple priorities simultaneously.
  • Ability to interact in a professional and positive manner.
  • Ability to motivate the team.
  • Organisational and time management skills.
  • Excellent conflict resolution skills.
  • Computer

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