Raging Waters Sydney

2 weeks ago

Prospect, South Australia Palace Entertainment Full time

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.


Palace Entertainment owns and operates some of the largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.


Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Raging Waters Sydney is the place to make lifetime memories.

Offering water slides, attractions and one of the biggest wave pools - Sydney's biggest water park has something for everyone.


We are currently looking for a:
Raging Waters Sydney - Admissions Coordinator

About the role:


The Admissions Coordinator is responsible for exceptional guest service by coordinating the arrival experience at Raging Waters Sydney through the participation and leadership of the Admissions team.


This role ensures exceptional guest service and effectively coordinates the day-to-day operations, safety, cost, profitability, and direction of the admissions department.


Roles & Responsibilities:


Being an ambassador for Raging Waters Sydney and enforcing all Policies and Standard Operating Procedures and those of Palace Entertainment and Parques Reunidos.- Willingness to accept the most effective role while leading the team by example and with integrity.- Monitor and motivate team members to achieve a high standard of guest service within the Season Pass Centre, Ticketing, carpark ticketing & Front Gate Pods- Work effectively within a team environment to provide excellent guest service and to promote a positive working environment with a positive attitude.- Welcome Guests in a friendly and professional manner and bid all guests leaving the park a fond farewell.- Engage with all guests and team as individuals and listen attentively to their requests and/or concerns.- To effectively lead the Admissions Team that includes, Admissions Team Leaders and Team Members.- Ensure all guests flow through the front entry as efficiently as possible and be able to recognize when adjustments to the operations need to be made and executed.- Ensure a seamless operations of the season pass centre, ticketing, and the entrance pods.- Complete relevant paperwork to maintain correct record keeping processes.- Conduct training and assess competency of Team Members to assist in team development and training to maintain Raging Waters operational and presentation standards.- Demonstrate knowledge of current ticketing options and distribute promotional flyers as required.- Oversee the appearance of the Admissions and Front Gate ensuring displays and signage is professionally presented.- Ensure systems, process and practices are in place to enable team members to effectively discharge their roles.- Partake in decision making around all elements of the Admissions Team.- Report any issues that may affect the admissions department operations to the Director of Operations.- Monitor and maintain correct operating levels as specified in line schedules for all operational days.- Coordinating staffing levels on operational days and nonoperational days utilising Quinyx scheduling system.- Review, check accuracy and process team member timekeeping as per the set procedure.- Lead the admissions team ensuring all operations are performed whilst maintaining a comprehensive knowledge of all products and ticket options available within the point-of-sale system.- Responsible for assisting with area cleanliness including sweeping, rubbish pick-up, emptying bins, maintaining birthday & cabana areas and work areas.- To carry out all duties and responsibilities as assigned by the Director of Operations or any member of the Management Team.


Workplace Health & Safety (WHS):

  • Follow and comply with Work Health Safety policies, procedures, and guidelines.
  • Correctly use all safety and personal protective equipment
  • Act as a role model by demonstrating safe work behaviours.
  • Report WHS incidents, injuries and safety activities to your direct Manager and First Aid at the time it occurs.
  • Promote proactive hazard/ near miss reporting. Report any hazards or near-miss incidents to your direct Manager and the People & Culture Director.
  • Attend Work Group Meetings to discuss and promote safety.

Languages:
Fluent English

Skills:

  • Strong Park and Company knowledge.
  • Excellent written and communication skills.
  • Leadership skills.
  • Excellent customer service skills
  • Be able to handle multiple priorities simultaneously.
  • Analytica

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