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Front of House Supervisor

3 months ago


Sydney, New South Wales, Australia LGT Crestone Wealth Management Full time
Min Experience- 5 yearsYour team

  • A part of the direct front of house customer service team
  • Working as part of the broader Sydney office team
Your Role

Client Kitchen and Serving

  • Maintain and update inventory for food and kitchen supplies, ensuring everything is fully stocked for the following day
  • Maintain first aid supplies for First Aid Kit
  • Ordering of catering from external suppliers
  • Oversee and provide food and beverage service including:
  • General waiting duties
  • Responsible Service of Alcohol
  • Maintaining supply and ordering
  • Assist with preparing and presenting food, including silver service where required
  • Follow safe food handling procedures
  • Maintain clean and tidy dining / kitchen areas
  • Complete all required food safety training to meet company compliance standards
  • Provide feedback on health, safety and security
  • Report all incidents immediately and identify and report all hazards
  • Adhere to and maintain Food Handling standards at all times.
Reception

  • Along with the receptionist, provide the first point of contact for all guests at the Sydney office, representing self and the company positively when communicating with clients.
  • Greet vendors, clients, job applicants, and all other visitors providing exceptional customer service.
  • Ascertain identity of guests while operating with a high level of sensitivity and discretion
  • Track client appointments, greeting clients and visitors and notifying the appropriate employee of guest upon arrival in a timely fashion.
  • Ensure guests feel welcome and comfortable in the reception area and meeting rooms.
  • Daily setup of the reception area, ensure magazines & newspapers are displayed on coffee table.
  • Assist in the planning and preparation of meetings, conferences and audio/visual conference calls to ensure smooth daily operations and ensuring no double bookings
  • Help the receptionist with managing the meeting rooms, including scheduling, setup and cleaning of rooms, and occupancy awareness
  • Provide back up when required for any incoming calls on main switch number and direct them to the appropriate person; take messages as required.
Staff Kitchen

  • Maintain and update inventory for kitchen supplies, ensuring everything is fully stocked for the following day
  • Maintain first aid supplies for First Aid Kit
(staff kitchen and advisory)

  • Empty coffee pod recycle bins, when external recycle bill full book for pick up
Administrative Support

  • Provide administrative support to Head of Facilities including liaising with office suppliers and providers to replenish stock.
  • Provide back up to the receptionist when required to oversee the mail, including, administration and delivery of post, courier and scheduled deliveries, internal mail and updating tracking registry.
  • Maintain an adequate inventory of Front & Back of House kitchen supplies and make orders as necessary
  • Daily restack photocopies with paper and ensure staplers next to printers are restocked
  • Recycle toner cartridges, take used cartridges for recycle
Inhouse events

  • Manage all inhouse events bookings with the assistance of Event Manager
  • Booking of external suppliers ie. Catering, AV, chair, glassware, Wilson parking, wait staff etc
  • Booking of Chifley Tenant Service Requests; after hours AC, lift gongs, cleaners to refresh bathrooms
  • Preparation and printing of event marketing materials; name place cards, guest name tags, menu, presentations
  • Review supplier invoices, review charges to confirm they are correct, advise charge out details ie. Cost centre or IA code,
  • Manage beverage consumption report
  • Prepare event debrief report
  • Manage inhouse events report on SharePoint
Facilities

  • Maintain office facilities lodge Tenant Service Requests for lights, AC, secure bins and events etc
  • Lead the building evacuation drill process
  • Maintain catering and staff kitchen equipment coffee machines
  • Manage desk moves with the support of maintenance for heavy lifting and IT staff for desk equipment
  • Provide ad hoc facilities support to Head of Facilities
Your skills & experience

  • A minimum of 5 years' experience in a similar role
  • Exceptional customer service and communication skills
Your role competencies

  • Resourceful, selfstarter
  • Pragmatic
  • Flexible and scalable
  • High level of attention to detail and a focus on customer service
  • High levels of accuracy and driven in providing high quality standards of work
  • Ability to multitask effectively in a fastpaced environment
  • Ability to work autonomously