Service Desk Officer

2 weeks ago

Adelaide, South Australia City Of Adelaide Full time
Job Description - Service Desk Officer
Service Desk Officer
A unique team creating an extraordinary City
A switched on role with flexibility
Full time, fixed term role until May 2025.
About the Opportunity

As part of the Information Management Program the Service Desk Officer's primary purpose is to provide ongoing customer support by investigating, resolving, configuring and documenting IT computer and telecommunications systems.


In this role, you will see yourself:
Providing excellent customer service via the Service Desk or face-to-face interactions.
Providing advice on continuous improvement of IT systems and software to the Corporation.
Managing and maintaining the assigned set of IM Infrastructure & Systems software in accordance with ITIL methodologies.

Maintaining a high level of expertise in the IM infrastructure and system software and contribute as subject matter expert when required.

Developing support documentation to ensure the continuity of support for the IM infrastructure and system software.
About You
To be successful in this role you will have:
Experience in supporting complex networks, servers, specialised software and desktop computers in a large scale computing environment.
Experience in providing operational support and supporting a technical Service Desk in a large scale computing environment.

Ability to apply analytical and technical skills to develop a thorough understanding of a complex infrastructure environment and the work processes associated with operational management.

Experience working within a medium-large enterprise utilising the ITIL (or MOF) fundamentals and frameworks for IM Systems Management.

Commitment to placing the customer at the centre of everything we do demonstrated through the provision of timely, reliable and expert advice on matters within area of responsibility.

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape.

Our focus is on our community's wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives.

This is an exciting opportunity to join our team and be a bigger part of our amazing city

To find out how a role with City of Adelaide is able to impact the community, please watch this videohere.

The Information Management Program delivers integrated technology solutions that improve access to information, streamline processes, and encourage collaboration across the organisation, to enable the delivery of customer focused services to our community.

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference.

We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

For Further Enquiries & How to Apply
All enquiries regarding this position will remain private and confidential and can be directed to Craig Dykstra on

Please submit a Resume and a Cover Letter expressing the skills, experience and qualities you can bring to this position addressed to Craig Dykstra, Lead Service Desk.

Please review the position description prior to submitting an application by following the prompts to apply.
Applications close at 11.59pm, 17 June 2024.

Please be advised this is a full-time, fixed term opportunity until May 2025 with a starting salary at the Level 4 Classification at $84, % superannuation.

As part of the recruitment process candidates will be required to undertake a National Police Check.
We encourage Aboriginal and Torres Strait Islander People, and people living with disability to apply.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on
Please note, applications received via this email will not be considered.#J-18808-Ljbffr

  • Service Desk Officer

    1 week ago

    Adelaide, South Australia City of Adelaide Full time

    Job Description - Service Desk Officer Service Desk Officer-(2400572)A unique team creating an extraordinary CityA switched on role with flexibilityFull time, fixed term role until May 2025.About the OpportunityAs part of the Information Management Program the Service Desk Officer's primary purpose is to provide ongoing customer support by investigating,...

  • IT Service Desk Engineer

    2 weeks ago

    Adelaide, South Australia Royal Flying Doctor Service Full time

    About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT) We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South Australia and the Northern Territory. Our five-year Strategic Plan is focused on growing as an innovative, responsive and...

  • Service Desk Officer

    2 weeks ago

    Adelaide, South Australia Adelaide City Council Full time

    A unique team creating an extraordinary City A switched on role with flexibility Full time, fixed term role until May 2025. About the Opportunity As part of the Information Management Program the Service Desk Officer's primary purpose is to provide ongoing customer support by investigating, resolving, configuring and documenting IT computer and...

  • It Service Desk Engineer

    1 week ago

    Adelaide, South Australia Royal Flying Doctor Service Of Australia Full time

    Share this content on your favourite social media platform: Join an innovative team at Australia's most reputable charity Full time position located in Adelaide Free parking and salary packaging options availableAbout the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)We are trusted leaders in providing aeromedical and primary...

  • Service Desk Analyst

    2 weeks ago

    Adelaide, South Australia Skycity Entertainment Group Full time

    SkyCity Adelaide is currently seeking a dedicated Service Desk Analyst to join our team. If you thrive on assisting users, solving technical challenges, and ensuring smooth ICT operations, this role is perfect for you So, what does this opportunity look like? As a Service Desk Analyst, you'll provide support for incident resolution and requests reported to...

  • Service Desk

    1 week ago

    Adelaide city centre, South Australia Datacom Full time

    Build the foundations for a bright future in TechDatacom's Service Desk Agents are the first point of call for our clients. Each day will bring new opportunity to problem solve, ideate and collaborateThe roleWe'll provide all of the training you need to thrive in this role. No experience or background in Tech is requiredAs a Service Desk agent, you'll build...

  • Service Desk and Operations Officer

    1 week ago

    Adelaide city centre, South Australia Data Action Full time

    Data Action (DA) has over 30 years' experience as a specialist software and services provider to the alternate banking and financial services industry.Operating nationally and servicing a broad client base including customer owned banks, credit unions, neobanks and financial services membership organisations, DA's focus of supporting the financial wellbeing...

  • Aps 4 Service Desk Officer

    1 week ago

    Adelaide, South Australia Department Of Veterans' Affairs Full time

    Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing.It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families.This is achieved through providing client centred, trauma informed, recovery...

  • Service Desk Team Leader

    1 week ago

    Adelaide, South Australia Chamonix Full time

    Who are we?Chamonix IT Solutions is an end-to-end technical services business focused on helping customers to achieve and maintain digital currency to stay competitive in an ever-evolving market. From digital transformation through to complete technical delivery and ongoing managed support, Chamonix has been working with customers across a range of...

  • Service Desk Analyst

    2 weeks ago

    Adelaide, South Australia NEC Corporation Full time

    The purpose of this position is to provide second-level incident and service request resolutions to ICT customers through the Service Desk, ensuring adherence to agreed service levels and maintaining exceptional standards of customer service and quality.Key responsibilities will include: Ensuring the best customer experience by providing superior level of...

  • APS 4 Service Desk Officer

    1 week ago

    Adelaide, South Australia Department of Veterans' Affairs Full time

    Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is achieved through providing client centred, trauma informed,...

  • Service Desk Agent

    1 week ago

    Adelaide, South Australia Datacom Full time

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the RoleOur Service Desk Agents are the first point of contact for our clients. No two days will be the same as you'll be proactively problem solving any...

  • Service Desk Analyst

    2 weeks ago

    Adelaide, South Australia NRI Australia Full time

    The ideal candidates at NRI are smart, career focused, and determined individuals who thrive in a culture that empowers them to achieve customer outcomes and take ownership of the company's development. Together, we create a highly motivated, customer-focused workforce.THE OPPORTUNITYDue to growth in our Managed Services (MSP) Division, we are excited to...

  • Service Desk Manager

    1 week ago

    Adelaide city centre, South Australia Department for Treasury and Finance Full time

    Do you want to be part of a team where you are at the very heart whilst creating and shaping a team that delivers outstanding customer services at all touch points.About the Department for Treasury and FinanceThe Department of Treasury and Finance is located in the heart of the Adelaide CBD and has a vision to make South Australia a better place to live,...

  • Service Desk Analyst

    1 week ago

    Adelaide, South Australia Babcock International Full time

    Service Desk Analyst: Location: Adelaide, SA, AU, 5000 Onsite or Hybrid: OnSite Join a Global organisation with alot of opportunity for career growth:- Full time permanent opportunity:- 1st line support for end usersAbout the roleTo provide 1st point of contact / 1st line support for end users on the Babcock Corporate Computing Environment (Picasso) with a...

  • Service Desk Team Leader

    2 weeks ago

    Adelaide city centre, South Australia SA Health Full time

    Job no: 825351Work type: Full timeLocation: Adelaide CBDCategories: Administration and Clerical, IT- Department for Health and Wellbeing, Digital Health SA Technology & Infrastructure Service Desk:Salary: $83,273 to $92,61ASO5 Full Time / Term contract (Temporary up to 30 June 2023)Criminal History Screening Requirement A National Police Certificate (NPC)...

  • Service Desk Analyst

    1 week ago

    Adelaide, South Australia Lumary Full time

    Lumary is a high-growth Australian healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are...

  • Service Desk Technician

    2 weeks ago

    Adelaide city centre, South Australia Babcock International Full time

    Service Desk Technician: Location: Adelaide, SA, AU, 5000 Onsite or Hybrid: OnSite Join a Global organisation with alot of opportunity for career growth:- Full time permanent opportunity:- 1st line support for end usersAbout the roleTo provide 1st point of contact / 1st line support for end users on the Babcock Corporate Computing Environment (Picasso) with...

  • Service Desk Officer

    2 weeks ago

    Adelaide, South Australia Paxus Australia Pty Ltd Full time

    Posted 12 March 202- SalaryExcellent Rates LocationAdelaide CBD Job type Contract DisciplineIT General Reference265036Job description:Key Responsibilities: Troubleshoot and resolve technical issues promptly and efficiently, ensuring mínimal downtime for our clients. Managing databases accurately High Level customer service- knowledge around supply chain...

  • Help Desk Support

    1 week ago

    Adelaide city centre, South Australia IT alliance Australia Full time

    Role:ICT Client Services OfficerStart Date:Location of work:AdelaideLength of contract:06 monthsContract extensions:24 months extensionSecurity clearance:Australian CitizenRequirements:Seeking applicants with a demonstrated knowledge and experience in ICT Service Delivery, particularly:Provide level 1 and 2 technical advice and support, administration, and...