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Aps 4 Service Desk Officer
3 months ago
Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing.
It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families.
This is achieved through providing client centred, trauma informed, recovery oriented, needs driven and compassionate care, informed by the voice of the community.
The Business Operations Branch provides administrative and business support to Open Arms counselling services and the division.This role is responsible for the day to day operations of the VVCS Electronic Records Application (VERA) System Support Helpdesk (the Helpdesk).
The Helpdesk services all Open Arms staff and Outreach Provider Contractors in relation to all issues and queries about the VERA system.
The Service Desk Officer reports directly to the Service Operations Manager (APS6) and is a critical role for Open Arms given the centrality of the system to almost all of Open Arms services.
In addition, the role, and helpdesk team, provides support to the Service Operations Manager in regards to routine and adhoc data requests from Open Arms management and Executive.
DutiesOpen Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing.
It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families.
This is achieved through providing client centred, trauma informed, recovery oriented, needs driven and compassionate care, informed by the voice of the community.
The Business Operations Branch provides administrative and business support to Open Arms counselling services and the division.This role is responsible for the day to day operations of the VVCS Electronic Records Application (VERA) System Support Helpdesk (the Helpdesk).
The Helpdesk services all Open Arms staff and Outreach Provider Contractors in relation to all issues and queries about the VERA system.
The Service Desk Officer reports directly to the Service Operations Manager (APS6) and is a critical role for Open Arms given the centrality of the system to almost all of Open Arms services.
In addition, the role, and helpdesk team, provides support to the Service Operations Manager in regards to routine and adhoc data requests from Open Arms management and Executive.
Duties Eligibility Desirable Qualifications and Experience Notes This recruitment process is being used to fill ongoing and/or non-ongoing position/s.For more information about the role, please see the Candidate Information Pack.
Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential.
We welcome people with diverse skills, experiences, perspectives and backgrounds.We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds.
Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
Recruit Ability applies to this vacancy.Under the Recruit Ability scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.
For more information visit:
Candidate Information Pack Start your application by clicking the "begin" button.
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