Service Desk Analyst

1 week ago


Adelaide, South Australia Skycity Entertainment Group Full time

SkyCity Adelaide is currently seeking a dedicated Service Desk Analyst to join our team. If you thrive on assisting users, solving technical challenges, and ensuring smooth ICT operations, this role is perfect for you

So, what does this opportunity look like?

As a Service Desk Analyst, you'll provide support for incident resolution and requests reported to the Group ICT Service Desk via phone, email or in person. Our Service Desk Analysts provide both remote and onsite support, to deliver desired outcomes to our customers. This role will be office based located at the SkyCity Adelaide property.

What you will look like?

You will have Level 1 IT skills and have previous service desk experience. You will provide exceptional customer support via phone, email, chat or in person. You will troubleshoot technical issues, resolve problems, and escalate complex cases when necessary. You will be able to utilise your strong communication skills to explain technical concepts to non-technical users and have a strong ability to collaborate with cross-functional teams to ensure timely issue resolution.

What's in it for you?

Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including;

  • Free employee meals available at our employee restaurant
  • In-house dry-cleaning service, which is also available for personal use at a discounted rate
  • Subsidised car parking and public transport tickets
  • Discounts available across SkyCity Adelaide outlets

To join our ICT team as a Service Desk Analyst, please submit your application online.

No recruitment agencies please.

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you.



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