![Department for Treasury and Finance](https://media.trabajo.org/img/noimg.jpg)
Service Desk Manager
1 week ago
Do you want to be part of a team where you are at the very heart whilst creating and shaping a team that delivers outstanding customer services at all touch points.
About the Department for Treasury and Finance
The Department of Treasury and Finance is located in the heart of the Adelaide CBD and has a vision to make South Australia a better place to live, work, do business and raise a family through their contribution to government policy and decision making and the provision of efficient services.
The Department of Treasury is currently embarking on a period of significant change and growth with the creation of an internal Centre of Excellence for its digital services.
This is an exciting journey for the department to lay the foundations of outstanding services to all customers whilst revitalizing their technology offering.
Role responsibilities
- Leading and managing the service desks delivery capability by addressing issues such as operational planning, resource allocation, staff development, team management and communication to ensure effective and efficient deployment of staff and resources to ensure client and business outcomes are achieved.
- Leading, planning, developing, implementing and evaluating strategies, projects, policies and services that contribute to the strategic goals and vision of the department and government.
- Ensuring the development and implementation of policies and standards relating to service desk within the department that are in line with the overall policies of the department and government.
- Significantly contributing to the effective planning, management and delivery of I&T branch's functions, goals and objectives
Essential expertise
- Experience in Service Desk provision in a large and complex organisation at a senior management level.
- Proven ability to identify operational improvements and lead change management processes to address these opportunities through the positive involvement of others.
- High order management and leadership skills including the ability to provide broad direction to multidisciplinary teams of professional people requiring high quality results within defined timeframes.
- Demonstrated ability to analyse and conceptualise problems, formulate and execute appropriate solutions and negotiate successful outcomes in an innovative and resourceful manner
If you have managed a highly functioning Service Desk and are looking for your next challenge this is an excellent opportunity to be a part of a truly exciting period of transformation and growth.
Do you want to be part of a team where you are at the very heart whilst creating and shaping a team that delivers outstanding customer services at all touch points.
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