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Service Desk Analyst
3 months ago
The purpose of this position is to provide second-level incident and service request resolutions to ICT customers through the Service Desk, ensuring adherence to agreed service levels and maintaining exceptional standards of customer service and quality.
Key responsibilities will include:
- Ensuring the best customer experience by providing superior level of customer service at all times
- Providing an advanced level of technical and operational support to customers
- Support the Service Desk Level 1 team with enhanced technical capability and specialist skills in a mentoring role.
- Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified.
- Developing technical knowledge articles to support each customer's individual requirements.
- Meet or exceed all internal KPIs
Australian Citizenship is required for this role.
To be successful in this role you will:
- Be able to work on a rotating roster
- Be able to gain a National Police Clearance
At NEC
We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes; we take ownership of customer problems and are polite, friendly, patient and professional at all times.
