Customer Service Officer

1 week ago

Alexandria, Australia HOBAN Full time

Ready to take your career to the next level? HOBAN are in partnership with a highly reputable Warehousing & Logistics company based in Alexandria who are currently seeking an experienced Customer Service Specialist to join and grow with their expanding team.

*This is a Temp to Perm position for the right applicant. You are required to work onsite Monday to Friday from 9am-5pm.*

Job Summary:

  • Primary focus to provide exceptional customer service to both internal and external customers.
  • Demonstrate a strong commitment to meeting the needs of customers to ensure full satisfaction by providing timely and quality service.
  • A member to a strong team, where passion for customer service and enthusiasm for assisting others to achieve positive outcomes, underpins all activities.
  • Constantly busy across multiple tasks - processing orders in SAP, coordinating with warehouse and customer around delivery dates, communicating out of stocks to customers, leading the future development of the customer service department.


Responsibilities:

  • Handling calls and enquiries, always striving for a first point of call resolution and a Service Excellence experience.
  • Action all inbound emails and faxes using Outlook.
  • Accurate and timely processing of customer orders using SAP.
  • Accurate and timely processing of EDI orders from external customers
  • Liaise with customers regarding back-order status and alternate products.
  • Liaising with sales teams and warehouse & distribution to provide relevant information for fulfilment of customer orders/ enquiries.
  • Coordinate and process all customer returns in a timely manner using SAP.
  • Investigate customer enquiries and respond to customer requests.
  • Investigate customer account disputes and arrange credits, where necessary.
  • Adhere to and comply with KPIs measures set by the business.
  • Assist with EDI order management systems, including customer on-boarding, testing, data verification and training.


About You:

  • Experience of Warehouse Operations is ideal, but not essential - pick packing, WMS, dispatch and receiving.
  • Various SAP Warehouse Management System experience.
  • Knowledge of Microsoft Excel, Word, Outlook & Teams.
  • Experience with Customer Service for Warehousing Companies ideal, not essential.
  • Experience with difficult customer conversations, complaints and damages to their products.
  • Must have full-time Availability - Monday to Friday.

Should you be interested in applying for this opportunity, please 'APPLY NOW' For further information please call HOBAN on

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email or visit

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