Customer Service Coordinator

2 weeks ago


Alexandria, Australia Recruitment Edge Full time

**Work with ‘pride & purpose’ when you join this global leader in biotechnology**:

- **Varied, product-based, end-to-end customer service role**:

- **Key position where you can showcase your customer service expertise and set the tone for delivering a high level of service**:

- **Opportunity to interact with global colleagues to contribute & share ideas for continuous improvement**:

- **Company supported training in ISO Quality auditing**:

- **Modern offices in Alexandria including on-site parking**:

- **Generous salary + 13% super**

**The Company**:
**Work with ‘purpose & pride’ with a company where the values of science, business, and human well-being intersect**

Focused on their continued contribution to the advancement of science for improving life in the global community - this biotechnology leader has been producing high-quality tools that support Life Scientists to solve problems & seek answers for over 40 years. Their products are used across a range of sectors including Forensics, Pharmaceutical & Biotechnology, Government & Academic Research and their relationships with their customers, partners, and vendors are central to everything they do.

**Your Role**:
You will enjoy a varied role and your contribution will be key to delivering a high-level of service to a broad range of business customers.

Some of your responsibilities will include:

- Receiving & processing customer orders
- Creating & maintaining customer accounts in database
- Advising customers of backorders & expected delivery times and liaising with couriers
- Processing samples, replacements & credits
- Processing freezer programme invoices, replenishments, and inventory adjustments
- Liaising with customs brokers regarding international import shipments and preparing required documentation for the delivery of shipments received
- Liaising with the Warehouse Coordinator re the despatch of orders
- Managing account database - set up: master file changes etc.
- E-procurement order processing | invoicing
- E-procurement monthly reporting for Accountant
- Performing internal audits for the Quality System

**Required Skills & Experience**:

- Strong experience in a similar product-based customer service role including the processing of customer orders, invoicing, inventory
- Experience working with e-procurement systems an advantage
- Previous experience working with products that have a limited shelf-life preferred
- Competency working with ERP systems (SAP preferred) and MS Word & Excel
- Well-developed negotiation, decision making, and issue resolution skills
- Experience in ISO 9001 quality management an advantage | or willing to undertake company paid training in same

**Salary**: $70,000.00 - $80,000.00 per year

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: In person



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