Customer Service Officer

1 week ago


Alexandria, Australia Chandler Macleod Full time

Location
***- Alexandria, New South Wales
Category
***- Call Centre
Salary
- $ AUD - $ AUD Hourly
Posted

  • 28Aug2023
    Work type
  • Contract
    Contact
  • Ashish Bhetwal
    Reference
  • BH150395As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leadingedge projects and employers with outstanding business professionals.
Our client is seeking to engage a Customer Service Officer on a contract for 12 months with potential extension.
-
12 Months Contract with potential extension:


  • Some evening and weekend work (Penalty rates):
-
Alexandria Location
Hybrid work Module:
Work for the largest transport energy distributor and retailer
Position Overview
The Customer Solutions Team is the primary point of contact for our client's Customers' day-to-day interactions.

The quality of the service we provide is essential to build trust, loyalty and Customer satisfaction with the products and services we offer.


The purpose of the Customer Solutions Agent role is to satisfy our customers by delivering an efficient and accurate resolution of their enquiry or request allowing them to get on with their business.


Duties & Responsibilities:

- support and maintenance enquiries

  • Taking orders for products and services
  • Handling account and billing enquiries or disputes
  • Fulfilling Customer requests for information or documentation
  • Requests for assistance using our selfservice offerings
  • Give every Customer the best possible service by using all the data available to you in relevant systems to resolve and action the enquiry accurately on first contact and within agreed SLA.
  • Make accurate, clear, and concise records of every Customer interaction and liaise with relevant stakeholders (internal & external) to obtain information and authorisation to action Customer and Merchant requests appropriately and in a timely manner.
  • Escalate serious or recurring issues to the Senior Customer Solutions Agent and Customer Solutions Team Leader in a timely manner.
  • HSC or equivalent
  • 12 years' experience in Customer Service or Help desk in a service industry e.g. Financial Services/Hospitality/Retail
  • Experience Handling inbound/outbound customer interactions a day
  • Previous Sales experience will be highly regarded


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