![Australia Post](https://media.trabajo.org/img/noimg.jpg)
Retail Customer Service Officer
1 week ago
General information:
- Name
- Retail Customer Service Officer
- Ref #
- Date
- Tuesday, June 20, 202
- Country
- Australia
- Job Category
- Base Grade
Description & Requirements:
Help us deliver like never
before
- Australia
-
About the opportunity
- As our
Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
-
Role details
- Alexandria Post Office
- 25 hours per week 5 hours per day
- Mon-Fri Shift varies between 10am5.15pm
You'll
be:
- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through upselling and crossselling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance
About you
You're a friendly, enthusiastic and reliable personality who loves working in a team environment.
You're ready to put the customer at the centre of everything you do to help make a difference in the community.
You'll
also need toHave experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift
How
we'll
deliver for youWe invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We're
delivering
together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
To find out more about our progress with reconciliation, watch this short video.- See how we're
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