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Client Services Specialist
3 months ago
About the role
- Phone based Internal sales that exceeds sales targets
- Preparation of quote folders from data and requests provided including from new installations, inbound leads, clients and prospective clients
- Preparation of quotes for qualified opportunities
- Following up clients to secure their orders
- Receiving and processing of clients orders
- Directing feedback from customer to relevant departments
- Identifying opportunities for improvements to existing processes and procedures
- Support the client solutions team
- Data mining to locate contact information for sites where we have records of installations
- Maintenance of the quotes register/CRM/other systems
- Provision of necessary paperwork to the service delivery team for won jobs
- Respond to all enquiries
- Day to day reporting and documentation provision to the client services team leader as requested
- Advanced skills in excel and CRM
The desired criteria is as per the following:
- Strong data entry and ongoing data base management
- Be able to enhance and maintain excellent relationships with staff and clients
- Estimates and reports produced in a professional manner as per company templates
- Demonstrates excellence in communication with employees
- Accountability for time and efficiency
- Demonstrated ability to problem solve to meet organisational objectives
- Experience in a similar internal sales role
- Phone based sales experience
- Excel and CRM experience
RISsafety are dedicated to building a diverse workforce and creating an inclusive environment where everyone is empowered to bring their authentic selves to work.
If you love to succeed, be outside and are keen to work within a fun, collaborative environment where your safety and wellbeing comes first, we would love to hear from you.
Here's are a few reasons why our team love working at RISsafety:
Challenged to succeed.
At RISsafety our work environment encourages thinking outside the box.
Our team will tell you "no day is ever the same, that's why I love working here" Ensuring we constantly challenge ourselves in a supportive environment is what allows us to offer a best in class service to our clients.
We value training & development.
We offer a comprehensive induction program when you join our team and we continuously support our team with ongoing training & professional development.
Collaboration.
No matter what position you hold within our organisation we foster a collaborative and open-door policy. Everyone's opinion is valued and because of our team approach we provide a more comprehensive service to our customers.
Flexibility.
There are many solutions to a situation and we don't believe that one size fits all.
It is this approach that we take with all our employees, which encourages a strong work life balance - and with accountability comes flexibility to ensure everyone is set up to succeed.
High quality work.
No matter what the role is, we go above & beyond industry standard.
We are experts within our field and it's one of the first things that stands out to people when they join our organisation.
Diversity.
Our team comes from many different industries, professions and cultures.
Diversity is highly valued at RISsafety and we believe it is at the heart of ensuring a productive, creative and supportive environment.
