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Client Relations Specialist
2 months ago
In this position, you will play a crucial role in enhancing customer satisfaction and delivering exceptional service experiences.
Key Responsibilities- Establish a personal rapport with clients through engaging conversations.
- Assist clients in utilizing in-branch technology and online banking services.
- Address clients' transactional inquiries to ensure their satisfaction.
- Conduct Financial Health Assessments to understand clients' financial requirements.
- Facilitate interviews and process applications for personal loans and credit products.
- Proactively reach out to clients to foster relationships and invite them for financial consultations.
- Comply with company policies and procedures, ensuring accurate transaction reconciliations.
- Participate in community events to enhance customer engagement.
- Prioritize the safety and well-being of your colleagues.
- Utilize feedback tools to identify service gaps and implement improvements.
- Possesses strong questioning skills to identify effective solutions, prioritizing customer needs.
- Brings a passion for service excellence, capable of working independently while collaborating with specialists.
- Demonstrates the ability to thrive in a fast-paced retail environment, providing comprehensive solutions.
- Exhibits a genuine commitment to customer care and ethical practices.
We are dedicated to making a positive impact and supporting diverse communities. If you are passionate about customer service and meet the qualifications, we encourage you to consider this opportunity.
