Client Relations Specialist

2 weeks ago


Hobart, Tasmania, Australia Jobs via eFinancialCareers Full time
About the Role

As a vital member of our customer-focused team, you will play a key role in delivering exceptional service to our clients. Your ability to connect with customers and understand their needs will be essential in creating meaningful interactions.

Key Responsibilities
  • Establish Personal Connections: Engage with customers through thoughtful conversations to build trust and rapport.
  • Support Digital Banking: Assist customers in navigating our in-branch technology and online banking services.
  • Address Transactional Needs: Respond to customer inquiries and ensure satisfaction with their banking experience.
  • Conduct Financial Assessments: Perform evaluations to understand customers' financial situations and identify necessary adjustments.
  • Process Applications: Facilitate the application process for personal loans, credit cards, and related products.
  • Proactive Outreach: Reach out to customers to strengthen relationships and invite them for financial consultations.
  • Adhere to Procedures: Follow established banking protocols to ensure accurate transaction processing and financial reviews.
  • Community Engagement: Participate in local events and initiatives to foster community connections.
  • Team Wellbeing: Prioritize the safety and welfare of your colleagues.
  • Customer Feedback: Utilize tools to gather customer insights and implement improvements based on feedback.
Qualifications

We are looking for individuals who:

  • Possess strong questioning skills to identify the best solutions for customers.
  • Exhibit a passion for delivering high-quality service while working independently and collaboratively.
  • Demonstrate the ability to thrive in a dynamic retail environment, focusing on holistic customer solutions.
  • Have a genuine commitment to customer satisfaction and ethical practices.
Why Work With Us?

Join a community that values diversity and supports your professional growth. You will be part of an organization dedicated to making a positive impact in the lives of our customers.



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