Client Support Specialist
1 week ago
As a Customer Service Representative, you will be part of a dedicated team focused on enhancing customer satisfaction and community engagement. Your role is crucial in delivering exceptional service that resonates with our clients.
Key Responsibilities- Establish a personal rapport with clients through engaging conversations.
- Assist clients in navigating our in-branch technology and digital banking services.
- Address clients' transactional inquiries, ensuring a positive experience.
- Conduct Financial Health Assessments to understand clients' financial situations and needs.
- Facilitate interviews and process applications for personal loans, credit cards, and related products.
- Proactively reach out to clients to foster relationships and invite them for financial consultations.
- Comply with company protocols, including accurate transaction reconciliation and financial reviews.
- Participate in community initiatives and events to enhance client engagement.
- Prioritize the safety and well-being of your colleagues.
- Utilize feedback tools to gather client insights and implement improvements.
- Possesses strong questioning skills to identify effective solutions, demonstrating integrity and a client-first approach.
- Brings a passion for service excellence, capable of working independently while also collaborating with specialists to meet client needs.
- Exhibits the ability to thrive in a dynamic retail environment, providing comprehensive solutions with a broader perspective.
- Demonstrates a genuine commitment to client welfare and ethical practices.
This position plays a vital role in shaping the client experience and fostering a supportive community. Your contributions will directly impact our clients' financial well-being and satisfaction.
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Behavioural Support Specialist
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Client Support Specialist
1 week ago
Hobart, Tasmania, Australia Jobs via eFinancialCareers Full timeAbout the RoleAs a vital member of our customer-focused team, you will play a key role in delivering exceptional service to our clients. Your ability to connect with customers and understand their needs will be essential in providing tailored solutions.Key ResponsibilitiesFoster Relationships: Establish meaningful connections with clients through engaging...
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Client Relations Specialist
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Client Relations Specialist
1 week ago
Hobart, Tasmania, Australia Jobs via eFinancialCareers Full timeAbout the RoleIn this position, you will play a crucial role in enhancing customer satisfaction and fostering strong relationships. Your ability to connect with clients and understand their needs will be vital in delivering exceptional service.Key ResponsibilitiesEstablish a personal rapport with clients through engaging conversations.Assist clients in...
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Client Relations Specialist
1 week ago
Hobart, Tasmania, Australia Jobs via eFinancialCareers Full timeAbout the RoleIn this position, you will play a crucial role in fostering exceptional customer interactions that are meaningful and impactful.Key ResponsibilitiesEstablish a personal rapport with clients through engaging discussions.Assist clients in navigating our in-branch technology and digital banking solutions.Address and fulfill clients' transactional...
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Client Support Specialist
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Client Relations Specialist
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Client Relations Specialist
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Client Relations Specialist
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