Client Services
2 weeks ago
About Newpsych
Newpsych psychologists is a team of psychologists, clinical psychologists, psychiatrists, couples, and family therapists, as well as an amazing support team, who all work together to help people like you to bring about change.
Located in Newcastle's CBD, we are seeking an exceptional person who has a strong focus on the client to join our fast-paced team.
Are you:
- A problem solver with the ability to think outside the box
- Efficient and able to effectively coordinate and support administration activities
- Understand the importance of customer service
- Adaptable and thrive in an environment of constant change
- Able to build rapport and meaningful relationships with clients and other service providers
- Aligned to our values of
respect, empathy compassion, connection & equity.
What's in it for you?
- A great place to work with likeminded individuals
- Flexible working environment
- Genuine career development opportunities, such as training opportunities
- EAP Services
About the role:
- Conducting client appointment check ins and outs in a courteous manner
- Ensuring administration support service levels are maintained at an exceptional standard with a professional and personable demeanour
- Acquiring and communicating operational knowledge in relation to GP referrals, EAP inquiries, billing/pricing, and Medicare rebates
- Arranging/rescheduling client appointments and record accurately in Power Diary software program
- Providing clear and concise communication to GP's, other medical specialists, agencies and client organisations
- Performing general administrative tasks and providing support to internal team members including, proofreading, editing and formatting psychological reports within required timeframes
Ideally, we are looking for someone who has:
- Minimum two years' experience in client facing or administrative role
- Keen eye for detail and logistics
- Ability to exercise a high degree of initiative to get the job done
- Excellent written and verbal communication skills
- Excellent time management skills with the meet deadlines and stay focused under pressure
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