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Service Designer
3 months ago
Job description:
Job description
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Federal Government opportunity in Newcastle Location:
12-month contract with extension.
The Role
The APS6 and EL1 Service Designer is accountable under broad direction to undertake complex work that delivers quality outcomes across the functions of client's frontline Service Delivery Operations.
The role requires providing leadership, control, planning, resource management, performance management and decision making for the Team Membership and assigned Contractors working within the work area.
APS6 Service Designer:
Contract rate: $60.26 per hour +Super
Responsibilities of the role include but are not limited to:
- Researching and identifying insights contributing to client's frontline Service Delivery of information.
- Cocreating and documenting current state service through design and research, to identify current participant and staff experience and business processes.
- Cocreating and cofacilitating process design improvements.
- Advocating for the voice and experience of participants and stakeholders through work processes.
- Cofacilitating designthinking sessions with service users to design and test future service processes, channel, and experiences.
- Overseeing endtoend service experiences in line with the Digital Service Standard.
- Contributing to the evaluation of proposed solutions and design at both a conceptual and tactical level.
- Assisting management with the use of system tools and other duties as required.
EL1 Service Designer:
EL1 Level rate : $602.55 per day + Super
Responsibilities may include but are not limited to:
- Leading, researching, and identifying insights contributing to client's frontline Service Delivery understanding of information.
- Overseeing, creating, and documenting current state service through design and research, to identify current participant and staff experience and business processes.
- Leading and managing process design improvements.
- Advocating for the voice and experience of participants and stakeholders through work processes.
- Leading and facilitating designthinking sessions with service users to design and test future service processes, channel, and experiences.
- Overseeing endtoend service experiences in line with the Digital Service Standard.
- Evaluating proposed solutions and design at both a conceptual and tactical level.
- Providing guidance, coaching team members, and meeting the needs of service users with quality deliverables.
Skills to Have for the role:
- Visual design: Proficiency in visual design principles to create aesthetically pleasing designs.
- Crossfunctional collaboration: Ability to collaborate effectively with other team members and stakeholders.
- Agile Methodologies: Familiarity with agile methodologies like Agile or Kanban.
- Humancentred design: Proficiency in designing services and experiences that prioritise the needs and preferences of end users.
- User research: Ability to conduct both primary and secondary research, including developing research plans and guides, conducting user research including interviews, surveys, and workshops to gain insights into user pain points and opportunities.
- Persona development: Creating user personas to represent different user groups and their characteristics.
- Journey mapping: Skill in creating user journey maps to visualise and improve the user experience.
- Service blueprinting: Proficiency in service blueprinting to define and map out service processes and enablers.
- Co-Design and Facilitation: Ability to lead codesign sessions with stakeholders and users to gather input and ideas.
To Apply:
In order to be considered for this role. Applicants must be an
