Client Service officer

1 week ago


Newcastle, New South Wales, Australia Be Recruitment Full time
Job Details:
  • Working Hours: Monday to Friday 9-5 with 1 hour break for lunch
  • Location: Office based
  • Compensation: $35 per hour plus super
  • Contract: 3 months, starting from 12/06
Job Description:

This position is with the NSW Government Department of Estate Planning.

The Client Service Officer (CSO) is a key member of the Trustee Services Division, responsible for providing top-notch services to customers of NSW Trustee & Guardian (NSWTG) in the administration of Trusts & Estates.

As a part of the Client Service Team, the CSO plays a crucial role in delivering high-quality and timely Trust and Estate administration services. The main responsibilities include handling Trust tasks, addressing customer needs, and managing competing priorities to ensure customer satisfaction.

NSWTG focuses on six core areas for customer satisfaction which are insightfulness, empathy, personalization, convenience, value, and overall satisfaction.

The ideal candidate should have strong interpersonal, customer service, and communication skills and experience in interacting with various stakeholders such as clients, professionals, staff, and community members.

Prior experience in legal or financial sectors is preferred although not mandatory. Candidates with investigative, analytical, and problem-solving skills are encouraged to apply.



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