Guest Experience

2 weeks ago


Perth, Western Australia Ingenia Communities Group Full time

About the Role

  • We are looking for friendly and professional Guest Experience Officers to support our front of house team at our White Albatross Holiday Park in Nambucca Heads.
  • You will provide an exceptional customer experience to our guests and support the reception area. This role is approximately 15-20 hours per week with more hours during peak periods. Weekend availability is essential.

Responsibilities

  • Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities.
  • Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park.
  • Direct guest check-in and check-out and attend to general receptionist duties following correct procedures.
  • Ensure a high level of customer service is maintained at all times.
  • Contact housekeeping or maintenance staff when residents/guests report problems.

About You

  • Previous experience in a similar role/industry.
  • Computer literate using Microsoft Suite and booking software.
  • Passionate about the tourism industry with a strong sales ability.
  • Team player, strong attention to detail, and well-organized worker.

Culture and Benefits

  • Fabulous discounts on our holiday parks.
  • Varied and unique role.
  • Inclusive and friendly culture.

Please note that to be considered for this role you must be able to work in Australia and be residing in Australia at the time of application. Applicants must have a passport or birth certificate and photo ID to evidence this requirement. You will be required to complete a National Police History Check for this role. No agencies, please.



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