Guest Experience Officer

2 weeks ago

Perth, Western Australia Ingenia Communities Group Full time
Merry Beach, New South Wales 2539, Australia


Req #11165Monday, 29 April 2024You might not have heard about Ingenia before, and we tend to fly under the radar.

Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.

We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets.

We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.

Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

About the LocationLocated in the small beachside town of Kioloa, wake up to the sounds of the waves crashing with mere footsteps between you and the beach at Ingenia Holidays Merry Beach.

The caravan or camping experience you'll find here is the definition of beachfront, with the choice of sites directly on Merry Beach itself for uninterrupted water views.

About the roleWe are looking for a Guest Experience Officer to join our Holiday Park team.

This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests.

This position is casual, with the potential for additional hours to be picked up during peak periods.
ResponsibilitiesWelcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activitiesActively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your parkDirect guest check in and check out and attend to general receptionist duties following correct proceduresEnsure high level of customer service is maintained at all timesContact housekeeping or maintenance staff when residents/guests report problemsAbout YouPrevious experience in a similar role / industryComputer literate using Microsoft Suite and booking softwarePassionate about the tourism industry with a strong sales abilityTeam player, strong attention to detail and well organised workerCulture and Benefits


In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks..

so come join the team and apply now We look forward to receiving your application.

Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights.

All employees of Ingenia Communities must undergo a National Police Check.
Merry Beach, New South Wales 2539, Australia

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