Executive Lounge and Guest Experience Manager

4 weeks ago

Perth, Western Australia Hilton Full time

An Executive Lounge and Guest Relations Manager is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.



What will I be doing?

As an Executive Lounge and Guest Relations Manager, you are responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. An Executive Lounge and Guest Relations Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Manage the performance of the Executive Lounge in the hotel
  • Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
  • Handle enquiries and complaints, promptly and efficiently
  • Ensure that all Guest supplies and amenities are offered and replenished to the required standards
  • Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
  • Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
  • Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
  • Executive tasks as instructed by the Executive Lounge Supervisor or Manager
  • Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Executive Lounge and Guest Relations Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, key skills, and values that follow:

  • Leadership
  • Communication
  • Hospitality Management
  • Problem-Solving
  • Attention to Detail
  • Organizational Skills
  • Adaptability
  • Team Building
  • Customer Relationship Management
  • Tech-Savviness
  • Responsibilities of the Executive Lounge & Guest Experience Manager including championing guest experience, Loyalty Program management, VIP Services, Team Leadership, Operational Oversight, Guest Relations and collaboration.
  • Performance monitoring, budget management and continuous improvement.

The Ideal candidate will have the following:

  • Minimum 2 years' experience as an Executive Lounge Supervisor or Manager in a hotel environment
  • Full Australian working rights
  • Current National Police Clearance (less than three months)
  • Food Handling Certificate
  • RSA Certificate
  • Multi-lingual
  • Accountable and resilient
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations



What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Executive Lounge and Guest Experience Manager

    1 month ago

    Perth, Western Australia Parmelia Hilton Perth Full time

    An Executive Lounge and Guest Relations Manager is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will I be doing?As an Executive Lounge and Guest Relations Manager, you are responsible for the satisfaction of...

  • Executive Lounge and Guest Experience Manager

    7 days ago

    Perth, Western Australia Parmelia Hilton Perth Full time

    An Executive Lounge and Guest Relations Manager is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will I be doing?As an Executive Lounge and Guest Relations Manager, you are responsible for the satisfaction of...

  • Food & Beverage Attendant - Executive Lounge

    7 days ago

    Perth, Western Australia Marriott Full time

    Additional Information Part Time roleJob Number Job Category Food and Beverage & CulinaryLocation The Westin Perth, 480 Hay Street, Perth, Western Australia, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAbout the company:The Westin Perth Hotel is a rejuvenating haven with luxury accommodation and 5-star amenities,...

  • Food & Beverage Attendant - Executive Lounge

    1 month ago

    Perth, Western Australia Marriott Full time

    Additional Information Part Time roleJob Number Job Category Food and Beverage & CulinaryLocation The Westin Perth, 480 Hay Street, Perth, Western Australia, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAbout the company:The Westin Perth Hotel is a rejuvenating haven with luxury accommodation and 5-star amenities,...

  • Food & Beverage Service Attendant (Expert) - Executive Lounge

    1 week ago

    Perth, Western Australia Marriott Full time

    Additional Information Part TimeJob Number Job Category Food and Beverage & CulinaryLocation The Westin Perth, 480 Hay Street, Perth, Western Australia, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAbout the company:The Westin Perth Hotel is a rejuvenating haven with luxury accommodation and 5-star amenities, located...

  • Food & Beverage Service Attendant (Expert) - Executive Lounge

    7 days ago

    Perth, Western Australia Marriott Full time

    Additional Information Part TimeJob Number Job Category Food and Beverage & CulinaryLocation The Westin Perth, 480 Hay Street, Perth, Western Australia, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAbout the company:The Westin Perth Hotel is a rejuvenating haven with luxury accommodation and 5-star amenities, located...

  • Haven Lounge

    7 days ago

    Perth, Western Australia Marriott Full time

    Job Number Job Category Food and Beverage & CulinaryLocation The Westin Perth, 480 Hay Street, Perth, Western Australia, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob Title: Haven Lounge & In-Room Dining ManagerJob Description:We are looking for a hands-on, results-driven individual to join our team as the Haven...

  • Haven Lounge

    1 month ago

    Perth, Western Australia Marriott Full time

    Job Number Job Category Food and Beverage & CulinaryLocation The Westin Perth, 480 Hay Street, Perth, Western Australia, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob Title: Haven Lounge & In-Room Dining ManagerJob Description:We are looking for a hands-on, results-driven individual to join our team as the Haven...

  • Guest Experience Expert

    2 weeks ago

    Perth, Western Australia Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYGuest Experience Expert• Beautiful location on the Elizabeth Quay waterfront• 5 minutes walk from Elizabeth Quay...

  • Guest Experience Expert

    7 days ago

    Perth, Western Australia Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYGuest Experience Expert• Beautiful location on the Elizabeth Quay waterfront• 5 minutes walk from Elizabeth Quay...

  • Guest Experience Expert

    3 weeks ago

    Perth, Western Australia Marriott Full time

    Additional Information Full TimeJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Perth, 480 Hay Street, Perth, Western Australia, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build...

  • Guest Experience Expert

    3 weeks ago

    Perth, Western Australia Marriott Full time

    Additional Information Full-TimeJob Category Rooms & Guest Services OperationsLocation The Westin Perth, 480 Hay Street, Perth, Western Australia, AustraliaSchedule Full-TimeLocated Remotely? NoRelocation? NoPosition Type Non-ManagementPOSITION SUMMARYOur focus is on creating memorable and unique guest experiences, going beyond traditional check-in and...

  • Guest Experience Expert

    7 days ago

    Perth, Western Australia Marriott Full time

    Additional Information Full-TimeJob Category Rooms & Guest Services OperationsLocation The Westin Perth, 480 Hay Street, Perth, Western Australia, AustraliaSchedule Full-TimeLocated Remotely? NoRelocation? NoPosition Type Non-ManagementPOSITION SUMMARYOur focus is on creating memorable and unique guest experiences, going beyond traditional check-in and...

  • Guest Experience Expert

    2 weeks ago

    Perth, Western Australia Marriott Full time

    Job NumberJob Category: Rooms & Guest Services OperationsLocation: The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, AustraliaSchedule: Full-TimeLocated Remotely? NRelocation? NPosition Type: Non-ManagementPOSITION SUMMARYOur work is not just about handling guest check-ins and check-outs smoothly. What we aim for is to create a truly...

  • Guest Experience Expert

    7 days ago

    Perth, Western Australia Marriott Full time

    Job NumberJob Category: Rooms & Guest Services OperationsLocation: The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, AustraliaSchedule: Full-TimeLocated Remotely? NRelocation? NPosition Type: Non-ManagementPOSITION SUMMARYOur work is not just about handling guest check-ins and check-outs smoothly. What we aim for is to create a truly...

  • Guest Relations Manager

    2 weeks ago

    Perth, Western Australia Hilton Full time

    Guest Relations ManagerParmelia Hilton PerthWhat is it like to work for Hilton? Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to...

  • Guest Service Manager

    2 months ago

    Perth, Western Australia Marriott Full time

    Additional Information Full TimeJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Perth, 480 Hay Street, Perth, Western Australia, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementGuest Services ManagerWe are looking for an excellent Guest Services Manager on Duty to rise with us and empower the...

  • Guest Relations Manager

    2 weeks ago

    Perth, Western Australia Hilton Full time

    Guest Relations ManagerDoubleTree by Hilton Perth NorthbridgeJoin Hilton and you'll have more than just a job, you'll have an exciting career and be part of a community who are passionate about hospitality At our core, we are a business of people serving people. DoubleTree by Hilton is an honored member of Hilton's portfolio and is united in Hilton's mission...

  • Guest Relations Manager

    2 weeks ago

    Perth, Western Australia Doubletree Perth Northbridge Full time

    Guest Relations ManagerDoubleTree by Hilton Perth NorthbridgeJoin Hilton and you'll have more than just a job, you'll have an exciting career and be part of a community who are passionate about hospitality At our core, we are a business of people serving people. DoubleTree by Hilton is an honored member of Hilton's portfolio and is united in Hilton's mission...

  • Guest Relations Manager

    7 days ago

    Perth, Western Australia Hilton Full time

    Guest Relations ManagerDoubleTree by Hilton Perth NorthbridgeJoin Hilton and you'll have more than just a job, you'll have an exciting career and be part of a community who are passionate about hospitality At our core, we are a business of people serving people. DoubleTree by Hilton is an honored member of Hilton's portfolio and is united in Hilton's mission...