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Guest Experience Expert

3 months ago

Perth, Western Australia Marriott International, Inc Full time

Additional Information Full-Time Position in our Front Office Department

Job Number

Job Category Rooms & Guest Services Operations

Location Courtyard by Marriott Perth Murdoch, 12 Fiona Wood Road, Perth, Western Australia, Australia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Our associates deliver service that comes from the heart as our passion is to help guests follow theirs. Find Your World at Courtyard by Marriott as a Guest Experience Expert.

Position Summary:

  • Assist guests arriving and departing the hotel through the check in and departure process
  • Handle general enquiries, providing service excellence to our experienced travelers
  • Ensure your team is focused on building longterm, valuebased customer relationships so our passion helps guests follow theirs
  • Support your passionate front office team in general operational tasks
  • Take guest reservations and perform cash handling & credit card responsibilities
  • Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations

About You:

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Selfmotivated, driven and energized in a fastpaced environment
  • Armed with smart solutions and a cando attitude

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
At Courtyard, we're passionate about better serving the needs of travelers everywhere.

It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip.

We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International.


Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.