Hotel Trainer

2 weeks ago


Sydney, New South Wales, Australia The Star Entertainment Group Full time

About us
The Darling is proud to be Sydney's first and only luxury hotel to receive the prestigious Forbes five-star rating.

With a focus on glamorous individuality of luxury, our team go above and beyond to provide personalised service and memorable guest experiences.


Key responsibilities in the role are but not limited to:

  • Design quality learning outcomes linked to agreed deliverables and outcomes
  • Develop and implement Hospitality skills training with Forbes standard and onboarding programs.
  • Design and coordinate selfpaced learning modules in alignment with facetoface training relevant to Forbes service standards.
  • Encourage a positive working environment

To be successful in this role you will:

  • Extensive experience in Hospitality and/or Guest Service
  • Previous experience implementing and/or delivering training program is desirable
  • Motivating and highly passionate in delivering guest excellence
  • Passion to deliver and develop the team to success
  • Good organisation and leadership skills

Our benefits

  • FREE buffet meal at our back of house staff dining room
  • 30% Discounts across awardwinning restaurants
  • Discounts on accommodation in our luxury hotels
  • Paid Parental leave from Day 1, Secondary Carer's leave also on offer
  • Mental Health and Wellbeing services
  • Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
  • Lifestyle discounts including gym memberships and laundry services
  • Discounted staff parking every day including weekends and late nights
  • Paid training, ongoing career development opportunities

About The Star


The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.



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