Relief Assistant Hotel Manager

1 week ago

Sydney, New South Wales, Australia TFE Hotels Full time

Batman wouldn't have gotten very far without his Robin and now our superhero GMs in NSW/ACT need a new trusty sidekick.

This is where you come in

With you as co-captain, it's all smooth sailing for this hotel.

You're a leader in every sense of the word - you don't just know the way to go, you share the vision, bring others on board, and run toward the finish line alongside them.

You embrace the 'big picture', without losing sight of financial targets and strategic goals.

You take care of the nitty gritty - you're a systems and technology wiz and from a reporting and admin perspective, you make sure the hotel ticks all the right boxes.

You're the yin to the GM's yang and they'd be lost without you.

You work in such partnership that you're finishing each other's sentences and when you ask the team, they won't be able to name a more iconic duo.

To them, you're also the ringmaster of discretion, and trusted trainer, coach and confidant. You drive and thrive on meaningful connections. So do we.

Guests will thank you - you have a natural affinity for making people feel at home. You're the go-to for anything and everything and there's no problem that you can't solve (always with a smile).


As a Relief Assistant Hotel Manager based in Sydney, you will enjoy the variety of working across our brands and between a number of hotels across ACT and NSW.

With no two days being the same, you will oversee hotel operations and lead our team as if they're your own

Which brings us to you


You're someone who loves to travel, is independent, customer focused, and ideally has previous experience as an Assistant Hotel Manager.

You are ready and rearing to go at the drop of a hat and flexible to be sent where we need you most - it all adds to the spontaneity Don't worry, we'll take care of all travel, accommodation, and meal expenses if you're away from home.

At TFE Hotels, we recognise and celebrate your uniqueness, and promise to give more back. So, if you're looking for a career with no limits, we're the place for you.
We'll help you find more. You deserve it.

  • You hold a current Responsible Service of Alcohol (RSA) Certificate
  • You hold a current "Provide First Aid" Certification (HLTAID0003 Provide First Aid or similar)
  • You (ideally) have 23 years' hotel leadership experience and sound understanding of leading rooms, F&B and conferencing operations
  • You oversee the daily operations and performance of the hotel including all departments and team members, ensuring smooth running and exemplary guest service
  • With a handson style, you lead by example jumping in to help on the front desk, in the restaurant and even doing some handywork whenever needed
  • You commit to the five practices of exemplary leadership (Kouzes and Posner's The Leadership Challenge) and empower your colleagues to do the same in managing their teams and functions
  • You're always on call both onsite and offsite for any issue or crisis management
  • Key property, guest and team member safety and duty of care are actively managed and always compliant
  • Financial Admin excites you managing and chasing debtors, overseeing orders and conducting audits and all the right checks and balances as needed
  • Reporting is your friend on a daily, weekly and monthly basis across the various departments and always in time with deadlines from stakeholders or head office
  • You actively participate in revenue meetings to set weekly and monthly revenue/rate strategies
  • Property developments and improvements are planned for and any CAPEX documents prepared for approval are detailed and accurate and communicated appropriately with owners and stakeholders
  • You build team rosters and approve timesheets, ensuring effective coverage whilst maintaining cost effectiveness all by Payroll deadline and according to the HIGA guidelines.
  • Recruitment, onboarding, training, performance reviews and performance management are conducted as needed and according to best practice
  • Your team are kept abreast of hotel updates and always afforded the opportunity to contribute and communicate through daily briefings and monthly team meetings
  • Cleanliness and tidiness are a priority you keep all areas of the hotel looking immaculate.
Annualised base salary of $78,164.69

  • Life at TFE is brimming with possibility. We're the only international hotel group headquartered in Sydney, and we're looking for passionate people ready to dive in and move with us. Today, we have six brands, with 73 hotels, in five countriesand we're not stopping there, with 20 new hotels underway and more in the pipeline. Everyone at TFE is invited to take ownership and help shape our future. If you're authentic, flexible and talented, you'll find more than you expected, and we'll support you every step of the way.

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