Hotel Account Manager

4 weeks ago

Sydney, Australia HRS Group Full time

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.
ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.
TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.
In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.
Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.
HRS's exponential growth since 2 serves over % of the global Fortune and leading hotel chains.
Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

BUSINESS UNIT

Hotel Account Managers are part of the Enterprise Solutions Business Unit and report to the Director of Procurement Consulting and Supplier Solutions.

Hotel Account Manager

We are looking for a Hotel Account Manager (all genders) who acts as an ambassador for HRS in the managed sale area.

In the responsible position of Hotel Account Manager, the future position holder is responsible for both the corporate hotel program optimisation (bookability & compliance of the hotel program, increase of corporate business) and the analysis and reporting of Key Performance Indicators (KPIs) for key hotel partners across Australasia. 
As Hotel Account Manager you take on the responsibility to plan, implement and execute strategies and initiatives with your hotel partner and at the same time elevate and boost our revenue streams. 
The position is considered as an important interface between the requirements and needs of our corporate customers and hotel partners. You collaborate closely with the enterprise and procurement department to achieve an outstanding customer experience.
As direct report to the Director of Procurement Consulting and Supplier Solutions you’ll hold an important role managing and developing key hotel partner relationships.

CHALLENGE

• Responsible for owning hotel relationships with relevant HRS properties in line with customer’s interest 
• Pitching general HRS value proposition and detailed Procurement and Payment value proposition to hoteliers, ensuring compliance with Lodging as a Service SLAs 
• Prepare and carry out regular data-driven business reviews 
• Extract, analyse and interpret data from different sources to help hotel partner understand how platform products can help them achieve their goals 
• Strategic and Consultative upselling along HRS 5S Framework 
• HRS Consortia rate contracting and performance reviews 
• Outstanding ability to communicate with key stakeholders at our hotel partners (by phone, email and at times in person to understand their needs), building and nurturing relationships to facilitate targeted sales services 
• Complete administrative tasks, such as processing and recording sales processes (CRM) 
• HAM's are a trusted advisor and trainer to hotel partners on HRS systems and applications 
• Supporting inbound requests from our hotel partners related to HRS LaaS Solutions & general administration 
• As owner of the strategic element of the hotel relationship, HAM's are brought onboard in case of escalations on topics outside the remit (e.g., outstanding debt collection, booking issue escalations) 
• Technical onboarding and training of new hotel partners to provide an easy and fast go-to-market solution 
• Support sign-up of HRS labelling, classifications, plus Corporate RFP submission

KEY INTERACTIONS

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• A commercial education, preferably in the travel industry, or a degree is an advantage
• Experience in a relevant area of solution selling (B2B a plus) 
• A commercially driven personality who is also data minded, with strong analytical acumen 
• Excellent verbal and written communication skills, including the ability to deliver presentations to executive level audiences 
• Desirable to have a strong hotel network, understanding both the connectivity and the hotel distribution landscape 
• Familiarity with relevant travel industry software, including Microsoft Office and Microsoft Dynamics 
• A knack for providing creative solutions that address the hotel partner's needs 
• Excellent negotiation and stakeholder management skills to support cross-functional success in delivering results 
• Hands-on experience managing an initiative from start to finish 
• Understanding that time management and prioritisation skills are key to meet deadlines and closing off sales deals 
• Being comfortable to meet new people on a daily basis and to create strong connections 
• The innate drive to do things better. Strong problem-solving skills, creativity to develop new possibilities and processes, always ready to discover new opportunities 
• Able to self-analyse past projects and put required solutions in place in order to improve 
• Structured and independent way of working, paired with a high degree of initiative and responsibility 
• High level of self-motivation and ability to cope with pressure 
• Possess a strong work ethic, show resilience, and are wired to win 
• Fluency in English
• Importantly, HAM's get the job done but know how to enjoy the journey

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.

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