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Team Leader
6 days ago
Team Leader - Communication Centre
Park Hyatt Park Hyatt Sydney AU - NS - SydneyGuest ServicesEntry Level ManagerFull-timeReq ID: SYD002685Local
Summary
About Park Hyatt Sydney
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
Park Hyatt Sydney is recruiting for a professional Team Leader to join our Communication. Join us to redefine luxury.
The main duties and responsibilities for this role will include the following:
Assists the Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times Ensures that all Communication Center employees are familiar with the hotel’s products and services, current promotions, policies and other important information. Assist to develop the skills and effectiveness of all Communication Center employees through the appropriate training, coaching, and/or mentoring. Responsible for facilitating efficient communications for both guests and employees both within the hotel and for external communications, Handles guest and employee enquiries in a courteous and efficient manner, Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
Qualifications
To be considered for this role the candidate should possess the following:
Well developed Communication, Telephone and Customer Relations Skills Well developed Computer Skills particularly in the use of MS Office, email, Opera and basic systems interface Good trainer, able to facilitate at all levels Comprehensive knowledge of business needs, financial reporting and productivity requirementsWorking at Park Hyatt Sydney will include:
Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets Access to complimentary and discounted Hyatt accommodation worldwide Access to internationally recognised learning and development programs and opportunities Access to an employee assistance program and paid family leave benefits Being part of a diverse and inclusive team, passionate about their workA career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.
This is not your typical career opportunity.
This is the Hyatt Touch.
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