Hotel Trainer

4 weeks ago

Sydney, Australia The Star Entertainment Group Full time

**About us**

The Darling is proud to be Sydney's first and only luxury hotel to receive the prestigious Forbes five-star rating. With a focus on glamorous individuality of luxury, our team go above and beyond to provide personalised service and memorable guest experiences.

**Key responsibilities in the role are but not limited to**:

- Design quality learning outcomes linked to agreed deliverables and outcomes
- Develop and implement Hospitality skills training with Forbes standard and onboarding programs.
- Design and coordinate self-paced learning modules in alignment with face-to-face training relevant to Forbes service standards.
- Encourage a positive working environment

**To be successful in this role you will**:

- Extensive experience in Hospitality and/or Guest Service
- Previous experience implementing and/or delivering training program is desirable
- Motivating and highly passionate in delivering guest excellence
- Passion to deliver and develop the team to success
- Good organisation and leadership skills

**Our benefits**
- FREE buffet meal at our back of house staff dining room
- 30% Discounts across award-winning restaurants
- Discounts on accommodation in our luxury hotels
- Paid Parental leave from Day 1, Secondary Carer’s leave also on offer
- Mental Health and Wellbeing services
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Lifestyle discounts including gym memberships and laundry services
- Discounted staff parking every day including weekends and late nights
- Paid training, ongoing career development opportunities

**About The Star**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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