Aps 5

2 weeks ago


Campbell, Australia Australian Government Department of Defence Full time
The Role
  • Supervising a dedicated team of customer service experts to effectively deliver a range of services to ensure high service level standards.
  • Fostering a culture of excellence in customer service, surpassing customer expectations and maintaining high satisfaction levels.
  • Supporting a team environment with open communication.
  • Managing customer service issues, ensuring prompt and appropriate resolution.
  • Developing relationships with key stakeholders to ensure smooth processes and timely resolution of issues.
  • Overseeing operations, delegating tasks, and setting clear team goals.
  • Monitoring and reporting on performance metrics, identifying areas for improvement, and implementing corrective measures.
  • Implementing training and development opportunities for team members.

About our Team

The Australian Government Security Vetting Agency (AGSVA) conducts security clearance assessments for various government agencies.

The role involves complex tasks in a challenging and rewarding environment.


We are looking for someone who excels in high-pressure settings, providing support and guidance effectively.
  • Strong organisational, interpersonal, and communication skills.
  • Proven ability to manage multiple priorities and drive change.
  • Knowledge of performance evaluation and customer service metrics.
  • Understanding of relevant legislative frameworks and government decision-making processes.


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