Junior Service Desk Technician

2 weeks ago


Brisbane, Queensland, Australia First Focus Full time

First Focus has just started the hunt for a new junior Service Desk professional to join our Bentley team, supporting a wide range of customer's technical environments across and even broader range of technologies.

First Focus are the #1 MSP in Australia and have spent the last few years building resources, promotion opportunities and paths to provide the best training and development opportunities, especially for Service Desk professionals.


Duties- Providing remote service desk support to a variety of environments from users

  • Delivering the support of Terminal Services, VMware and Citrixbased cloud infrastructure
  • Performing a wide variety of Level 1 support across many technologies
  • Occasional project team work to deploy solutions for customers
  • Working with highly experienced solutions experts to maintain best practice environments

How to Apply:

Requirements:

  • Advanced understanding of end user support and Active Directory
  • Good general knowledge of Windows Server and Exchange
  • A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
  • Experience working with an IT outsourcer or managed service provider (MSP)
  • MAC/Apple products support is a plus
  • An understanding of ticketing systems and customer service principles
  • Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)

Benefits
First Focus' values are based around keeping everyone informed, aligned, supported, and rewarding performance.

Some examples of this include:
-
Up to $65k + free parking + well stocked kitchen + other benefits:

  • All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
  • First Focus understands the importance of flexibility for a satisfying worklife balance, which is why we offer hybrid working arrangements with up to 4 days per week WFH.
- '
Never Stop Growing' is deeply imbedded in our DNA - we offer 1 paid training days a month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certifications (conditions apply, of course)

  • Staff are encouraged to take advantage of our weekly internal training sessions and library
  • Opportunities for personal and professional development with our FastTrack mentor program
  • We have our very own MAD (Making A Difference) Council, focusing on equality, charity, and the environment
  • Option of a Tesla company car as part of your ongoing employment package (conditions apply)
- $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that

  • Complimentary membership with Women in Technology (WiT)
  • Regular social events and a great team culture


  • Brisbane, Queensland, Australia First Focus Full time

    First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out - we just got ranked best in Australia for the 6th straight year on CloudTango dot net). We are growing fast and now have almost 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15...


  • Brisbane, Queensland, Australia PHMG Full time

    Role: 1st Line Service Desk Technician Location: Brisbane Package: $76, PHMG is the world's leading audio branding agency, working with more than 36, clients in 39 countries. Globally renowned brands including Audi, Adidas and Coca-Cola trust us to make them sound as good as they look, as well as thousands more SMEs. Our success is all down to...


  • Brisbane, Queensland, Australia Network Technologies Queensland Full time

    The Company:Based in Brendale, we are recruiting for Service Desk Technicians to join our Service Desk team, providing 1st and 2nd level IT supportWe provide a dynamic work environment and are committed to the growth and development of everyone working on the team.At Network Technologies Queensland you would be part of an innovative team striving to deliver...


  • Brisbane, Queensland, Australia PHMG Careers Full time

    Role:1st Line Service Desk TechnicianLocation: BrisbanePackage:$76,000PHMG is the world's leading audio branding agency, working with more than 36,000 clients in 39 countries. Globally renowned brands including Audi, Adidas and Coca-Cola trust us to make them sound as good as they look, as well as thousands more SMEs. Our success is all down to the talented...


  • Brisbane, Queensland, Australia BDO Australia Full time

    Current opportunity We have an opportunity for an IT Service Desk Technician to join our team in Brisbane. This position will act as a first point of contact for our BDO team members in efficiently resolving IT issues and service requests. Working within our service management processes, you will effectively classify, prioritise, resolve or escalate requests...

  • Service Desk Analyst

    2 weeks ago


    Brisbane, Queensland, Australia Hudson Full time

    Job Title: Service DeskLocation: Fortitude ValleyJob Type: Full-Time (3-Month Contract) with potential for extensionExperience: Minimum 5 years in a similar roleWe are currently looking for a skilled Service Desk Officer to join our team on a 3-month contract, with the possibility of further opportunities. In this role, you will be instrumental in providing...

  • Service Desk Analyst

    2 weeks ago


    Brisbane, Queensland, Australia Hudson Australia Full time

    Job Title:Service DeskLocation:Fortitude ValleyJob Type:Full-Time (3-Month Contract) with chance of extension and permancyExperience:Minimum 5 years in a similar roleWe are currently seeking a skilled and experienced Service Desk Officer to join our clients team for an initial 3-month contract and contribute to the to delivering expetional customer...


  • Brisbane, Queensland, Australia Watpac Full time

    BESIX Watpac have an exciting opportunity for an experienced IT Service Desk Team Leader to join our Information Technology team based in Fortitude Valley (walking distance to the Valley Train Station). You will be responsible for improved business outcomes through management of the IT Service Desk team.The key responsibilities of this position...


  • Brisbane, Queensland, Australia Pacific Aquatics Pool Care Full time

    Pacific Aquatcs Pool Care is looking for junior enthusiatic pool service technicians to their team. Technicican's do not need prior experience as full training will be provided.Technician's will be responible for cleaning and maintaining pool equipment at both domestic and commercal pools.To be suitable for this role you must honest, reliable and care about...

  • Service Desk Manager

    2 weeks ago


    Brisbane, Queensland, Australia Saul Recruitment Full time

    A well-established and rapidly growing IT company supporting clients across Australia:- A real Aussie success story**:You will be responsible for leading, supporting and training the technical team:- Work in a professional, collaborative and highly-skilled team of engineers:- Very supportive management style and culture:- Training and Development:- $120-150k...


  • Brisbane, Queensland, Australia Novotech Asia Full time

    About NovotechNovotech is the Asia-Pacific CRO designed for biotech, accelerating clinical development via cutting-edge technology to improve patient lives.Working in a fast-paced and adaptable environment, we strive to set the benchmark for both business and clinical trial performance across all clinical trial phases and therapeutic areas.Our people are...


  • Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time

    Permanant, Full-time, Brisbane CBD + WFH flexibility Competitive salary + tax savings approx $5000 / yr Work for a leading notforprofit and make a difference to people Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people's lives every day.At CPL,...


  • Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time

    12 month fixed term contract, full-time Brisbane CBD + WFH work/life balance Work for a leading notforprofit and make a difference to peopleWant to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people's lives every day.At CPL, we all have an important role...


  • Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time

    12 month fixed term contract, full-time Brisbane CBD + WFH work/life balance Work for a leading notforprofit and make a difference to peopleWant to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people's lives every day.At CPL, we all have an important role...


  • Brisbane, Queensland, Australia RSM AUSTRALIA Full time

    Employer Value Proposition (EVP) RSM offers the combined benefits of a big firm including extensive networks, training and career opportunities – within a highly supportive, people oriented workplace. This combination provides a great environment to build skills and confidence. We help our people achieve to their best.Key Responsibilities:Provide first and...


  • Brisbane, Queensland, Australia Halcyon Knights Full time

    Contract to Perm Opportunity Plenty of parking onsite Opportunity to support a national construction companyOur client is a National Civil Construction company and they are seeking an experienced IT Service Desk Officer to join their team on an initial contract basis, with view to go permanent after a few months. As the IT Service Desk Officer, your primary...

  • Service Desk Officer

    2 weeks ago


    Brisbane, Queensland, Australia Modis Full time

    12 months contract must have technical knowledge background to work within a dynamic team environment.Service Desk Officer 12month contract Customer service experience working in a large Queensland government department Experience with Ivanti Service Manager Service Desk software or similarAre you an experienced Service Desk Officer with experience in...

  • Service Desk Analyst

    2 weeks ago


    Brisbane, Queensland, Australia Icon Group Full time

    Service Desk Analyst (Help Desk) - Icon Group, South Brisbane Information Technology Brisbane Full Time Icon Group Information Technology Brisbane Full Time Icon Group Service Desk Analyst – Icon GroupJoin our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide...

  • Service Desk Operator

    2 weeks ago


    Brisbane, Queensland, Australia Synergy Placements Pty Ltd Full time

    Synergy Placements is partnering with a QLD Government Department to help source for their service desk operator team.Role Duties Customer service experience working in a large Queensland government department Extensive experience with Ivanti Service Manager Service Desk software Extensive experience with PureCloud call management software Extensive...

  • Service Desk Officer

    2 weeks ago


    Brisbane, Queensland, Australia Hudson Australia Full time

    KEY RESPONSIBILITIES:- Service Desk Experience: Utilize your service desk experience to promptly address and resolve technical issues raised by end-users.- User Access Management: Complete user access requests to various systems, ensuring security and compliance standards are maintained.- ITIL Processes: Follow ITIL processes in service desk management to...