![First Focus](https://media.trabajo.org/img/noimg.jpg)
Junior Service Desk Technician
2 weeks ago
First Focus has just started the hunt for a new junior Service Desk professional to join our Bentley team, supporting a wide range of customer's technical environments across and even broader range of technologies.
First Focus are the #1 MSP in Australia and have spent the last few years building resources, promotion opportunities and paths to provide the best training and development opportunities, especially for Service Desk professionals.
Duties- Providing remote service desk support to a variety of environments from users
- Delivering the support of Terminal Services, VMware and Citrixbased cloud infrastructure
- Performing a wide variety of Level 1 support across many technologies
- Occasional project team work to deploy solutions for customers
- Working with highly experienced solutions experts to maintain best practice environments
How to Apply:
Requirements:
- Advanced understanding of end user support and Active Directory
- Good general knowledge of Windows Server and Exchange
- A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
- Experience working with an IT outsourcer or managed service provider (MSP)
- MAC/Apple products support is a plus
- An understanding of ticketing systems and customer service principles
- Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)
Benefits
First Focus' values are based around keeping everyone informed, aligned, supported, and rewarding performance.
Some examples of this include:
-
Up to $65k + free parking + well stocked kitchen + other benefits:
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying worklife balance, which is why we offer hybrid working arrangements with up to 4 days per week WFH.
Never Stop Growing' is deeply imbedded in our DNA - we offer 1 paid training days a month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certifications (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal training sessions and library
- Opportunities for personal and professional development with our FastTrack mentor program
- We have our very own MAD (Making A Difference) Council, focusing on equality, charity, and the environment
- Option of a Tesla company car as part of your ongoing employment package (conditions apply)
- Complimentary membership with Women in Technology (WiT)
- Regular social events and a great team culture
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