Service Desk Analyst
1 week ago
- 2+ years experience
- Exposure to a legal or professional services
This role is an amazing opportunity for someone who has 2+ years experience within the Service Desk/IT Support environment and ideally has had exposure to the legal or professional services industry.
The responsibilities include:
- Taking first line calls from partners and staff and troubleshooting issues to come to a timely and effective resolution
- Logging tickets and managing them effectively
- Setting up and configuring new software and hardware, ensuring 100% functionality.
Experience necessary:
- Minimum 2 years' experience in a similar Service Desk or Help Desk role, providing Level 1/2 support.
- Excellent communication skills and the ability to develop rapport with both internal and external clients, both in person and over the phone
- Hardware and software troubleshooting experience
- Possession or progression towards ITIL v3 or v4 certification or a Microsoft certification is desirable.
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