Senior Salesforce Administrator

2 weeks ago

Sydney, New South Wales, Australia Suncorp Group Limited Full time

Take the opportunity to be part of a bigger picture at Suncorp.

  • Join a friendly and team-oriented group
  • Work from Brisbane, Sydney, or Melbourne

Rare chance for a seasoned Salesforce Administrator to assist in implementing new features to improve the existing CRM for our broker distribution team and external broker partners.

In this position, you'll have a crucial role in maintaining and evolving the CRM that supports the Broker Partnerships business. A solid grasp of Salesforce Configuration, particularly Sales Cloud, with a focus on implementing best practices and governance is essential.

Responsibilities:

  • Manage user and license elements such as new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
  • Coordinate system upkeep including Security Reviews, Release Updates, Product/Service Updates, Health Check, and Optimizer
  • Handle Salesforce configuration changes, such as Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
  • Sustain and aid with Account Engagement (formerly Pardot) platform and Communication team users
  • Oversee Customer Experience Cloud (formerly Customer Community) encompassing external user access and site maintenance, certificate management, and functionality enhancement
  • Lead projects to enhance Salesforce performance and user adoption
  • Collaborate with key stakeholders to create and execute a Salesforce Delivery Roadmap ensuring tasks meet deadlines and budget
  • Train new users and mentor Salesforce champions within the business

Requirements:

  • Tertiary Qualifications in Technology, computer science, or related field
  • 3-5 years' experience as a Salesforce Administrator or Senior Salesforce Administrator
  • Strong technical skills in Senior Salesforce administration, exceptional customer service, and communication abilities
  • Experience with Agile methodologies and software development cycles
  • Understanding of environment, security, and data governance practices
  • Excellent problem-solving and critical thinking skills
  • Ability to communicate technical information to non-technical team members and stakeholders
  • Salesforce Certification is required

Benefits:

  • Various flexible working and leave options, including paid parental and carer leave
  • Discounts on retail stores, banking, and insurance products
  • Opportunities for community engagement with payroll giving, donation matching, and paid volunteer leave
  • Ongoing study support and career development programs
  • Employee assistance programs and employee council for work/life balance

At Suncorp, our focus is on shaping futures and safeguarding what's important. We cherish the diverse workforce and unique perspectives that benefit our people, business, and customers. We encourage you to apply, even if you don't check all the boxes mentioned.

Important note: In July 2022, Suncorp announced an agreement to sell Suncorp Bank to Australia and New Zealand Banking Group Limited (ANZ) (the Sale) pending regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals are granted, this role will move to Suncorp-Metway Limited (SML) under the ANZ corporate group.

By applying for this position, you consent to Suncorp sharing your application details with ANZ if/when the Sale is finalized and acknowledge that ANZ may conduct pre-employment screening checks. Refer to the Applicant Privacy Statement for more information.

Advertised: 02 May 2024 AUS Eastern Standard Time
Applications close: 19 May 2024 AUS Eastern Standard Time

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