Senior Salesforce Administrator

2 weeks ago

Sydney, New South Wales, Australia EFEX Group Full time

Database Development & Administration (Information & Communication Technology)

With local specialists in over 20 EFEX branches supported by our national reach, we're industry-leading experts delivering simplicity to our clients - local, regional & national - with right-sized IT solutions that are just right for them. We have a down-to-earth, accessible approach, speaking business to business, to ensure IT is the best enabler of better business efficiency & productivity for our clients.

The Role:

Our Sydney team is actively seeking a Senior Salesforce Administrator to take on a pivotal role in the ongoing improvement and enhancement of our Salesforce platform. We're on the lookout for a proactive individual with hands-on experience in Sales Cloud and Service Cloud. In this role, you'll be responsible for gathering requirements and feedback, crafting scalable solutions adhering to best practices, and steering our systems roadmap. Your contribution will be instrumental in the success of the business' Digital Transformation goals.

Responsibilities:

  • User and License Management: Oversee all facets of user and license management, including setup, permissions, and group configurations.
  • Configuration Management: Implement and manage Salesforce configuration changes, encompassing flows, assignment rules, and approval processes.
  • Customisation: Utilise basic triggers and Apex code knowledge to tailor Salesforce functionality to meet specific business needs.
  • Environment Management: Maintain sandbox environments and lead DevOps/release management efforts to ensure seamless platform updates.
  • Requirements Gathering: Work closely with stakeholders to identify and document requirements, translating them into scalable, user-centric solutions.
  • Roadmap Development: Define and communicate the Salesforce platform roadmap, collaborating with stakeholders to prioritise initiatives and allocate resources effectively.
  • User Support and Training: Provide ongoing support to users, addressing queries and issues promptly, while also conducting comprehensive training sessions to maximize user proficiency.
  • Data Management: Implement strategies to enhance Salesforce data quality, leveraging automation and best practices to optimize data integrity.
  • System Maintenance: Conduct routine system maintenance activities, including security reviews, release updates, and health checks, to ensure optimal platform performance.
  • Communication and Documentation: Serve as a point of contact for platform-related communications, ensuring stakeholders are informed of changes and updates, while also maintaining comprehensive technical documentation.

About You:

  • Experience: Possess a minimum of 5 years of hands-on experience as a Salesforce Administrator, with a demonstrated proficiency in Sales Cloud and Service Cloud. Experience Cloud will also be highly regarded.
  • Certifications: Hold a Salesforce Administrator certification, with additional certifications being advantageous.
  • Solution-Oriented: Exhibit a proactive approach to platform enhancements and solution design, prioritising scalability and usability.
  • Communication Skills: Demonstrate exceptional communication skills, with the ability to liaise effectively with stakeholders at all levels, translating technical concepts into layman's terms.
  • Change Management: Possess a strong understanding of change management and governance principles, facilitating smooth transitions during platform updates.
  • Training Proficiency: Excel in conducting end-user training sessions, ensuring users are equipped with the knowledge and skills necessary to leverage Salesforce effectively.
  • Technical Acumen: Showcase proficiency in Salesforce configuration changes, DevOps/release management, and basic triggers/Apex code knowledge.
  • Continuous Learning: Display a commitment to personal and professional development, actively engaging with the Salesforce community and staying abreast of industry trends and best practices.

What We Offer:

  • Competitive Salary: We recognize and value your expertise, offering top-tier compensation commensurate with your skills and experience.
  • Supportive Work Environment: At EFEX, we foster a culture of collaboration, support, and mutual respect, where your contributions are valued and recognized.
  • Birthday Leave: Take a well-deserved day off to celebrate your special day, because we believe in recognizing and celebrating our team members' milestones.
  • Opportunities for Ongoing Growth and Development: Your career progression is important to us, and we provide the necessary tools, resources, and support for your professional development and growth.
  • Varied and Engaging Role: With a diverse range of projects and clients, you'll face new challenges and opportunities for growth every day, keeping your work exciting and fulfilling.

If you are a dynamic and proactive Salesforce Administrator looking to make a meaningful impact within a forward-thinking organisation, we invite you to apply for this exciting opportunity.

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