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Salesforce Administrator
1 week ago
As the Salesforce Administrator you will collaborate with the team of existing Salesforce CRM administrators and will be focused on the optimal configuration and operation of the Marketing Cloud.
The Salesforce Administrator will be working as part of the broader customer and digital domains which presents a fantastic opportunity for exposure to the various digital technologies that support the digital and customer functions.
- Organising and managing any BAU support queries assigned to the marketing queues.
- Will be called upon as the Marketing platform SME to provide input into key design decisions where the marketing platform is impacted with some of the major projects that are underway.
- Platform maintenance, process documentation and user adoption
- At least 2 to 3 years' experience in managing a Salesforce Marketing Cloud instance in a BAU capacity, covering operational support, continuous improvement, platform health and maintenance activities.
- Maintain and document marketing cloud configuration and operational processes.
- Ability to support integration between Salesforce Marketing Cloud and Salesforce Sales/Service cloud.
- Excellent communication and customer service skills as well as the ability to articulate a concept to both technical and nontechnical stakeholders.
- Experience with design and appropriate use of data extensions
- Working knowledge of AmpScript, and ideally JavaScript/HTML/CSS
- A good understanding of integrating external data sources to Marketing Cloud
- Familiar with the concepts and techniques of data governance and data quality
- Understanding of data governance and how it is applied to PII and GDPR
- Experience/Exposure to Salesforce CRM administration, specifically campaigns and how these are managed across the Marketing and CRM platforms.
- Admin certification on Marketing Cloud and Salesforce CRM.
This new role offers an ambitious and skilled Salesforce Administrator a fantastic next long-term career move collaborating with a proven engineers where you can learn and develop your skillset.
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